IRENE ULITIN
VIRTUAL ASSISTANT
--IreneUlitin
facebook.com/ANREYREPS
linkedin.com/in/irene-ulitin
@anreyrepeat
anreyr
ABOUT ME
A hardworking, goal oriented,reliable and detail focused individual with
positive work ethics. I have proven ability to listen attentively, solve
problems quickly and efficiently and takes great satisfaction from exceeding
expectations.
I
can
say
I'm
great
with
navigation,
research
typing,
communication emails, technical troubleshooting. I am a strong achiever in
technical performance and expertise within any organization with high
standards on producing great results.
EXPERIENCE
VIRTUAL ASSISTANT
TECHNICAL ASSISTANT
TECHNICAL SUPPORT
REPRESENTATIVE
EMAIL CHAT SUPPORT
CUSTOMER SERVICE
REPRESENTATIVE
SHARE A REFUND LLC ( August 1- March 30,2020)
Got salary increase in just two weeks of working because of hard work
and consistent high refunds and calling of leads
SILICONWARE PRECISION IND. CO.LTD. (September 5,2014-Dec. 23,2017)
Got promoted into a much higher leadership position and was able to
train several newbies about the job description, duties and
responsibilities
TELEPERFORMANCE (August 28,2013- August 31,2014)
Best in Quality Assurance ( a monthly award given to the best agent
who have received positive comments and feedback as per audit and
random calls being selected by QA team)
AEGIS PEOPLE SUPPORT (July 8,2012- July 19, 2013)
commended for Perfect Attendance
Increased the total number of reader's digest subscription by helping
clients and explaining the rules regarding their newsletter
Responded to over 85 customer calls daily and solved 90% of their
concerns
TELEPERFORMANCE (May 12, 2009- May 28,2012)
Ranked #2 Overall Sales Agent ( a quarterly award given to
employees with distinguished perfect attendance and who have
succeeded in attaining the goals of the company as per quota
requirments
consistent top sales agent ( award given per team)
overall quarterly best agent in Hotels.com with the highest commission
(an award given every three months to an agent who were able to
have a balance metricsClosed average 5 sales per day in outbound
telemarketing
Closed average 5 sales per day in outbound telemarketing
M& M MANPOWER SERVICESS INCORPORATION
(July 6,2008- January 26,2009)
EXECUTIIVE
SECRETARY
EDUCATION
BS IN ELECTRONICS
AND COMMUNICATIONS
ENGINEERING
Collaborated with receiving and production personnel to review
inventory levels and determine shifts in productions areas that would
limit materials and supplies held on hand
5th Placer Sec. Guillermo de Vega Scholarship Grant
29th Placer Pres. Elpidio Quirino Scholarship Grant
.
Technological Institute of the Philippines -)
SKILLS
ADMINISTRATIVE
CREATIVE
Customer service
Email management
Task management or project management
Calendar and scheduling management
Data entry
Online research
Updating blogs or social media accounts
TECHNICAL
Website management
Wordpress
Optimizing social media pages
Basic SEO
Blog Writing
Lead Generation
TOOLS AND APPS
KNOW-HOW
REPORTING AND
DOCUMENTATION
GRAPHIC DESIGNING
WEBSITE MANAGEMENT
CHARACTER
REFERENCES
MS Office
Google Suite
Google Drive
Dropbox
Hubstaff
Google Calendar
Buffer
Hootsuite
Canva
Powtoon
Wordpress
WIX
EMAIL MARKETING
ORGANIZATIONAL
Trello
Asana
Last Pass
Pixlr
Mailchimp
Ontraport
Name: Loverly Florendo Revecho
Position: Sales and Support Team Lead
Company: MicroSourcing
Contact #:-
Email address:-
Name: Elvin Choy
Position: Supervisor
Company: Teleperformance
Contact #:-
Email address:-
Name: Angelo Marquez
Position: Supervisor
Company:Visa Philippines -In house
Contact #:-
Email address:-
Name: Mary Ann Tabing Florendo
Position: Secretary
Company: M&M Manpower
Contact #:-
Email address:-
