Irene S

 IRENE C. SAAVEDRA Address: #14 Mahogany St. Silanganan Subd. Llano Caloocan City Phone:- Mobile:- Email address:--Skype Id: live:saavedrairene728 Objective Pursuing a career opportunity where my skills, teamwork abilities, problem solving, and interpersonal skills can be used be developed. • Self-motivated, initiative, high level of energy. • Verbal communication skills. • Decision making, critical thinking • Tolerant and flexible to different situations. • Leadership communication skills • Key sales and marketing skills • Experience in CRM’s and Vicidial, Google docs, Slack, Pipedrive, Dashboard, Hubstaff, Pandadoc,Sales Rock, Lead finder, Find that lead, Ionos, Harvest, Store play, Microsoft excel and word applications EDUCATION-SIENA COLLEGE OF QUEZON CITY - BS Hotel and Restaurant Management- HOLY CHILD ACADEMY Novaliches, Quezon City - Secondary Education-ST. ANDREW SCHOOL - Caloocan City - Primary Education SEMINARS AND TRAINING September 2003 Personality Development October 2002Coco Beach Puerto Gallera “Management Training” Singing LessonCenter for Pop Cubao, Q.C. Customer Service Agent Ambergris Solutions Inc. September 2001 Ethical Leadership WORK EXPERIENCE VIRTUAL ASSISTANT June 2019 to Present Raywhite City Apartments – (Homebased) Auckland NZ Searching New Leads/Lead Generation. Cold calling ask if they are interested in selling or buy a unit. Calling the lead and make sure that all the details are correct. Calling clients and ask permission if we could send market appraisals. Create market appraisals and send it to my manager to double check it. Sending Daily reports. VIRTUAL ASSISTANT November 2020 – February 2021 – Part time Logi Analytics (Homebased) AU Checked everyday calendar of my manager (daily task, meeting, appointments etc) Answering emails of prospect Sending email proposals for existing prospects and non – existing prospects Lead generation Calling leads Cold calling APPOINTMENT SETTING AND LEAD SEARCHING February 2019 – April 2019 Coastal Coupon (Homebased) AU Set up appointments to advertising industry. Make sure all the appointments are confirmed by calling them before the scheduled date. Make sure all the appointments area in the same area by using Google Maps and time distance. Searching New Leads/Lead Generation. Sending Daily reports. NEW BUSINESS ASSISTANT June 2017 – February 2019 Specifying Dynamics (Home Based) AU Set up appointments to business-to-business in the building industry. We assist them getting their products specified for Residential and Commercial projects. Confirming appointments Touching base to old clients if they are still interested with our service by calling or emailing them. Make sure all the appointments are confirmed by calling them before the day of the appointment. Make sure all the appointments area in the same area by using Google Maps and time distance. Searching New Leads/Lead Generation. DATA AND MUSIC ENCODER December 2018 & February - March 2020 Marketing Melodies (Project based) AU Searching music by the DJ’s (Celebrity DJ in Australia) request and upload it to their system Input the music file to his record list Doing conversion of files if needed TEAM LEADER March 14, 2016 - May 15, 2016 Project Outsource Services (Project Based) AU Taking Calls and Producing Quality Sales for the Campaign Assist Team Members on Closing Sales Daily Reports TEAM LEADER FOR OUTBOUND & QUALITY ASSURANCE ANALYST March 2012 – August 2013 Tactical Business Services – (BPO) Orient Square, Ortigas Pasig City Experience in business-to-business telemarketing for Publicity Monster. Experience in business-to-consumer telemarketing for Publicity Monster. We also do Lead Generation. Provided Customer Service for Publicity Monster customers. Makes sure all of the parameters are met by the agents. Another aspect is to make sure that no abusive language is used by agents. Checking the attendance of all the agents Taking Calls and Producing Quality Sales for the Campaign Assist Team Members on Closing Sales Daily Reports for the other team leader Training of Newly Hires ACCOUNT MANAGER June 2011 – November 2011 Workplace Incentives Pty Ltd T/A 3 Minute Angels (Home Based) AU Upsell and cross sell to leverage the client to increase rebooks. Follow up inbound sales inquiries and leads to achieve sales for the company growth. Connecting to Clients for rebooks and ensuring client good relationship to our business. Daily reporting to Superior. SENIOR ACCOUNT MANAGER September 14, 2009 to March 2011 Strategic Telemarketing (Home Based) AU Experience in business-to-business telemarketing. Experience in business-to-customer telemarketing Doing lead generation Doing Data Cleansing Adjust and create sales scripts to better target the needs and interests of specific individuals. Handling staffs if one of the team managers is not available. ESCALATION OFFICER, OIC AND CUSTOMER SERVICE REPRENTATION August 2008 to August 2009 Sonnet Managed Services Phil., Inc. (BPO) Summit One Tower Mandaluyong City, Philippines Provided Customer Service and minor Technical Service for People Telecom Customers (Australia) Cross-sell other products and services when appropriate. MARKETING EXECUTIVE August 2007 to July 2008 Velotech Inc. (BPO - Some part of Asia, middle east and UK) The Peak Tower Leviste St. Salcedo Village, Makati City Outsource clients from Europe, Asian & Middle East country Ensure achievement of set goal Weekly top producer MERCHANT SERVICES September 11, 2006 – February 2007 Banco De Oro (BPO) Orient Square Bldg. Ortigas center, Pasig City Handled/managed POS terminal-related inquiries, service requests and access problems Assisted Merchant with Cardholder transaction disputes/problems and card-related problem. Handled Merchant accreditation and application inquiries, request and problems Handled Merchant accreditation and application inquiries and request; refer to TBG-Retail. Cross-sell other BDO products and services when appropriate refer potential customers. CUSTOMER SERVICE REPRESENTATIVE September 2004 – January 2005 Ambergis Solutions Inc. DELL campaign (BPO) Discovery Suite Bldg. Ortigas, Pasig City Provided Customer Service for DELL Computers US Customer Cross-sell other DELL products and services when appropriate refer potential customers to the right department. Has been one of the top customer care agent PERSONAL DATA Date of BirthJuly 28, 1981 Height5’2” Place of BirthManila CitizenshipFilipino GenderFemale ReligionCatholic