Irene Recasas Butler

IRENE R. BUTLER 6463 Hoag Road Albion Michigan #- Email ·- Career Objective: Seeking a position to use my sales-oriented skills with administrative support where I can maximize my 6 years positive interaction skills and give a better customer satisfaction. EXPERIENCE 2011 TO 2017 RESTAURANT RESERVATION, BURJ AL ARAB HOTEL JUMEIRAH GROUP OF COMPANY, DUBAI UNITED ARAB OF EMIRATES ▪ ▪ ▪ ▪ ▪ ▪ ▪ Continuously focus on maximizing sales, assisting guest indoor and outdoor operations, providing highest level of customer service. Perform related task i.e. organizing correspondence of the guest, checking existing booking and doing follow up if necessary and take an action. Able to manage day to day reservations inquiries and with special request on calls and emails. Ensure to communicate with all related departments and outlets is maintained by providing correct information of guest special request which pertain to them. Accurately inputs guest information into the reservation system according to standard procedure. Awarded by achieving average score of 100% IFH (Inspirators For Hospitality) test call in restaurant reservation. Received a Cue Card from the management having the highest call received of 895 and booking conversion of 423 in a month. 2009 TO 2011 FEMALE LIFEGUARD, WILD WADI WATERPARK JUMEIRAH GROUP OF COMPANY, DUBAI UNITED ARAB OF EMIRATES ▪ ▪ ▪ ▪ ▪ Good listener able to focus and solve minimized problem Supervise the activities of swimmers by enforcing the rules and regulations Report to the supervisor any hazard and broken equipment that need to repair. Good team player Adherence to district workplace expectation, encompassing communication, working relations, job reliability and initiative, safety, accomplishment of work task and supervision. 2007 TO 2009 SECRETARY AND ENGLISH TEACHER, CAMPUS MISSION FOR CHRIST PARTNERSHIP OF FILIPINO AND SOUTH KOREA MISSIONARIES, PHILIPPINES AND SOUTH KOREA ▪ ▪ ▪ ▪ Competent in keeping the minutes of meeting, arranging documents, designing schedules of pastors and missionaries for monthly meeting. Perform administrative duties Ability to do multitask with minimal supervision Coaching and interacting with my students in South Korea to develop and improve their English communication skills. EDUCATION 1997 TO 2002 BACHELOR OF SCIENCE MAJOR IN BUSINESS MANAGEMENT GARCIA COLLEGE OF TECHNOLOGY, PHILIPPINES SKILLS • • • • • Good communication in verbal and written Good listener Computer literacy MS word, excel, outlook and PowerPoint, epicure and opera system. flexible and good team player interpersonal and relationship building skill in work place. ACTIVITIES I volunteer in our church, kids’ ministry where I love deal with kids, help and teach them. I love music and I enjoyed playing drums in our church as part of the music team. Being able to work with other I joined volleyball team in Dubai for 6 years. Love cat and dog, in fact I am talking to them. Like to learn new things to build up my career like web design. I do some arts in our bulletin board, take some pictures and make some designed from trash and post encouraging words to colleagues, recognized their hard work. 2