Irene Mbulwa

I’m a versatile and detail-oriented Administrative Assistant and Customer Support Specialist with over 3 years of experience supporting busy professionals and fast-paced teams. My background spans across administrative support, customer service, email marketing, and virtual assistance. I’ve worked with clients in travel, healthcare, and eCommerce consistently delivering organized and efficient support tailored to their business needs.

I’m highly skilled in managing calendars, scheduling meetings, handling inboxes, processing data, and creating reports. I’m also experienced with tools such as Microsoft Office, Google Workspace, Trello, Asana, Slack, and Zoom.

In addition to admin work, I’ve supported email campaigns — writing content, segmenting audiences, and testing subject lines to improve open and click-through rates. I enjoy using tools like Mailchimp, ConvertKit, and HubSpot to create impactful email communication.

What sets me apart is my ability to communicate clearly and work independently with minimal supervision. I’m reliable, proactive, and always eager to learn new systems or processes. Whether I’m responding to customer inquiries, handling virtual receptionist duties, or keeping an executive’s day running smoothly — I take pride in being a dependable support system.

I’m currently looking for remote opportunities where I can contribute my skills, grow professionally, and add real value to your operations. Let’s work together to make your workday easier and more productive.