Irene Mae Duran

Automotive BDC professional with 9 years of experience in customer service, cold calling, and appointment setting. Background includes 5 years in high-volume call centers and 4 years managing outbound campaigns, with a proven ability to convert leads into booked appointments.

Since 2022, I have worked as a BDC Sales & Service Representative, serving as the first point of contact for customers, handling inbound and outbound calls, following up on internet leads, and scheduling both sales and service appointments. I am experienced in managing high call volumes, maintaining consistent follow-ups, and supporting smooth communication between customers and dealership teams. Proficient in VinSolutions, CDK, Xtime, and DealerPortal, with strong CRM organization and attention to detail.

Goal-oriented, dependable, and adaptable, with availability to work flexible U.S. hours in a remote setup.