Irene Hiram

IRENE K. HIRAM Remote Administrative Professional | Virtual Assistant | Data Management Specialist | Payroll Expert PROFESSIONAL SUMMARY Results-driven administrative professional with over 8 years of comprehensive experience delivering exceptional virtual assistance, data management, and administrative support services to diverse clients across multiple industries. Proven track record of streamlining operations, maintaining accuracy in high-volume environments, and building strong client relationships through remote collaboration. Expertise in payroll processing, data entry, and administrative coordination with a commitment to confidentiality and efficiency. CORE COMPETENCIES Administrative Excellence ● ● ● ● ● Virtual Assistant Services Executive Support & Scheduling Document Management & Filing Client Communication & Relationship Management Project Coordination & Task Management Data & Financial Management ● ● ● ● ● Data Entry & Database Management Payroll Processing & Administration Financial Record Keeping Quality Assurance & Accuracy Verification Compliance & Confidentiality Management Technical Proficiency ● ● ● ● Microsoft Office Suite (Advanced) Google Workspace QuickBooks & Payroll Software CRM Systems (Salesforce, HubSpot) ● ● Cloud-based Collaboration Tools Time Tracking & Project Management PROFESSIONAL EXPERIENCE Customer Success Manager (Consultant) Lincoln Finch Limited | Remote | 2023 – 2025 Key Achievements: ● ● ● ● ● ● ● Revitalized onboarding efficiency by streamlining process flows and creating targeted user guides, reducing average support queries by 40 per month. Executed a customer-centric onboarding strategy, implementing a series of targeted product demos and workshops, which boosted user engagement by 40% and improved overall customer satisfaction. Engineered a centralized reporting dashboard to track SLA adherence and user engagement, facilitating expedited and data-driven executive decisions across product, sales, and customer success, yielding a better NPS by 15 points. Synchronized global teams across three departments, resolving 15+ technical integration roadblocks monthly that ensured customer expectations unified with product capabilities, maintaining 99.9% uptime. Spearheaded 20+ client-specific onboarding sessions, utilizing interactive workshops and customized training materials to boost user confidence scores by 40% and decreased follow-up support requests by 25% Instituted automated onboarding workflows using Zapier, cutting redundant tasks by 6 steps, and accelerating internal turnaround time by 20%, for an average onboarding completion of 3 days. Solicited feedback from 50+ users, pinpointed key areas of user frustration, and proposed 12 strategic solutions subsequently incorporated into the next product update cycle, enhancing user satisfaction. Head of People Operations Sote Inc | Remote | 2021 – 2025 Key Achievements: ● ● Piloted payroll training sessions covering Kenya's Finance Bill 2025, enabling smooth transition to new PAYE rates, statutory deduction modifications, and regulatory updates, maintaining 100% payroll accuracy; became most requested training by employees. Consolidated multi-country payroll operations across Kenya, South Africa, the US, and Canada, resulting in a 35% reduction in processing time, and established a new standard for accuracy. ● ● ● ● ● ● Recognized for payroll expertise and expanded role to include strategic people operations initiatives in Q3 2023 for managing global payroll operations for over 1,000 employees while ensuring compliance with local labor laws and eliminating discrepancies across jurisdictions. Registered and onboarded 100+ new employees into the payroll system, ensuring full data accuracy for salary setup, statutory deductions, and benefit allocations. Orchestrated alignment of global payroll operations across HR, finance, and compliance teams, streamlining data consolidation within 6 countries and resulting in a 15% faster month-end close cycle Developed and rolled out a self-service employee portal for payroll and benefits access, reducing internal support tickets by 30% and improving employee satisfaction. Pioneered a self-service payroll reporting portal utilized by 300+ employees, granting immediate access to earnings statements and tax documents, and saving HR 15+ hours per week. Directed cross-training initiatives for 3 junior payroll staff, resulting in seamless coverage during absences while also contributing to a 15% enhancement in payment processing turnaround. Freelance Administrative Professional 2019 - Present | Remote | Virtual Assistant • Data Entry Specialist • Payroll Clerk • Administrative Coordinator Key Achievements: ● ● ● ● ● Successfully managed administrative operations for 15+ clients simultaneously across healthcare, real estate, consulting, and e-commerce sectors Processed bi-weekly payroll for multiple small businesses (20-50 employees each), maintaining 100% accuracy and compliance with federal and state regulations. Completed over 10,000 data entry transactions with 99.8% accuracy rate, specializing in CRM updates, inventory management, and financial record digitization. Developed and implemented standardized administrative processes that reduced client operational costs by an average of 25% Managed complex calendars, travel arrangements, and meeting coordination for C-level executives across different time zones. Administrative Responsibilities: ● ● ● ● ● ● ● Provided comprehensive virtual assistant services including email management, appointment scheduling, and document preparation. Maintained confidential client databases and filing systems with strict adherence to privacy protocols. Coordinated multi-stakeholder projects and maintained communication channels between clients and third-party vendors. Prepared detailed reports, presentations, and correspondence for executive review. Managed invoice processing, expense tracking, and basic bookkeeping functions Supported HR-related tasks such as onboarding document collection and timesheet verification. Provided client-facing support via email and chat, improving satisfaction and retention. Data Management & Payroll: ● ● ● ● ● Processed weekly/bi-weekly payroll using various software platforms (QuickBooks, ADP, Paychex) Maintained employee records, tracked benefits, and managed tax documentation. Performed data migration projects, transferring legacy systems to cloud-based platforms. Conducted regular data audits and cleanup procedures to ensure database integrity. Generated monthly financial reports and payroll summaries for management review. Administrative Assistant TechStart Solutions | Remote | Contract Position | 2019 - 2020 (6 months) ● ● ● ● Supported startup operations during rapid growth phase, managing administrative functions for 25-person team. Implemented digital filing systems and established remote work protocols adopted company-wide. Coordinated recruitment process including interview scheduling and candidate communication. Managed vendor relationships and processed purchase orders and invoices EDUCATION & CERTIFICATIONS Master of Science in International Development University of Bath, United Kingdom | 2021 Professional Certifications: ● ● ● ● ● ADP Entry-Level Payroll Specialist Professional Certificate (2025) Global Professional in Human Resources (GPHR) by HRCI - Ongoing Certified Public Accountant (CPA) - Accredited Microsoft Office Specialist - Excel Expert (2019) Certified Administrative Professional (CAP) - In Progress (Expected 2025) Continuing Education: ● ● ● Remote Work Best Practices Certificate (2021) Data Privacy and Security Training (2022) Advanced Excel for Data Analysis (2023) TECHNICAL SKILLS Software Proficiency: ● ● ● Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) - Advanced Google Workspace (Docs, Sheets, Drive, Calendar) - Advanced QuickBooks Desktop & Online - Advanced ● ● ● ● Salesforce CRM - Intermediate BambooHR, WorkPay, PaySpace, Payroll.ke - Advanced Slack, Zoom, Microsoft Teams - Advanced Asana, Trello, Monday.com - Intermediate Specialized Skills: ● ● ● ● ● Data entry - Expert level with high accuracy standards Social media management (LinkedIn, Facebook, Instagram) Basic graphic design (Canva, Adobe Creative Suite) Multi-country payroll processing and compliance Process automation and workflow optimization KEY ACCOMPLISHMENTS ● ● ● ● ● ● Client Retention Rate: Maintained 95% client retention rate over 5 years through exceptional service delivery. Process Improvement: Designed automated workflows that reduced administrative task completion time by 40% Quality Assurance: Achieved consistently high accuracy rates across all data entry and payroll processing tasks. Scalability: Successfully scaled operations to support growing client base while maintaining service quality Compliance: Maintained perfect compliance record with payroll tax filings and employment regulations Global Operations: Successfully managed payroll operations across 6 countries with zero compliance failures PROFESSIONAL ATTRIBUTES ● ● ● ● ● ● Reliability: Consistently meet deadlines and exceed client expectations Communication: Excellent written and verbal communication skills with diverse stakeholders Adaptability: Quickly learn new software systems and adapt to changing client needs Confidentiality: Strict adherence to privacy and confidentiality protocols Problem-Solving: Proactive approach to identifying and resolving operational challenges Time Management: Expert at prioritizing tasks and managing multiple projects simultaneously. REFERENCES Professional references available upon request. All references include current and former clients who can speak to administrative capabilities, reliability, and professional conduct in remote work environments.