Irene Evette Dianne Malabanan

IRENE EVETTE DIANNE LAT MALABANAN B2 L14 Isabelle Manor, Phase 6 Marcelo Green Village Paranaque City- PERSONAL INFORMATION Birthday: September 20 1990 Age: 26 years old Email address:- EDUCATIONAL BACKGROUND Associate in Hotel and Restaurant Management Batangas State University June 2007 – April 2009 Highschool Malvar National High School June 2003 – May 2007 Elementary: Malvar Central School June 1997 – May 2003 OBJECTIVES:  Customer service management where my experience can be utilized to improve customer satisfaction.  Create integrated strategies to develop and expand existing customer sales, brand/product evolution, and media endorsement. SKILLS:      Computer Skills Good written and verbal presentation skills. Use proper grammar and have a good speaking voice. Able to get along well with co-workers and accept supervision. Received positive evaluations from previous supervisors. Willing to try new things and am interested in improving efficiency on assigned tasks. Able to read and write English WORKING EXPERIENCES:  ALTISOURCE BUSINESS SOLUTIONS Plaza B Two – E Com Building MOA Pasay City Asset Management Senior Associate (Dec 01, 2015 – August 8, 2017) Real Estate In – house Company Duties and Responsibilities:  Handling customer’s concerns about the properties that we are selling.  Handling a buy and sell website for privately owned properties and foreclosed properties.  Helps owners sell their properties and assist them with the process.  Send the most updated reports when it comes to property listings.  Handling chats, emails and outbound / inbound calls for customers.  ASTRAQOM BUSINESS SOLUTIONS Home Based (September 2014 –July 18, 2015) Virtual Assistant (Business to Business Network Account) Asia Pacific Account Duties and Responsibilities:      Check and track daily reports for sales. Handles escalations. Coaching and training for sales representatives. EOM Reports and Analysis. Sales forecasting.  SYKES th 5 Floor Glorietta 1 Makati City Customer and Technical Support Associate (July 2014 – September 2014) AT&T Mobility Duties and Responsibilities:      Answers customer’s concerns about their bills and consumptions. Technical Support Representative for mobile phones. Assist customer’s in topping up their credits. Providing details about their billing cycles. Sim – card activation.  FIRST SOURCE LTD Plaza D Northgate Alabang, Muntinlupa City Customer Service (August 21, 2013 – April 02, 2014) British Telecom (Billing and Sales) (Chat Support, Inbound and Outbound) Duties and Responsibilities:      Handles billing and sales concerns. Up sells internet packages. Provide billing details and new services that we offer, Technical Support Level 1 for Internet Services. Handling escalations for bill requests and discrepancies.  ALORICA PACIFIC RIM Level 2 SM City Lipa Ayala Highway Lipa City, Batangas Technical Support Level 2 (Oct. 31, 2011 – August 13, 2012) Verizon and Universal American Duties and Responsibilities:      TELETECH Technical Support Level 2 Handles modem and router replacements and approvals. Handles escalations for concerns that wasn’t resolved by Level 1. Troubleshoot internet connection for DSL and fiber connections. Levels 1-3 Robinson’s Place Lipa City Batangas Claims Specialist (Oct.19-2009 – Oct.25 2011) United Health Group Duties and Responsibilities:     Provides details about the health card benefits for members and dependents. Claims Specialist Handling 3 Lines of businesses for Optum Behavioral Health. Answers inbound calls. CHARACTER REFERENCES: Charles Vivar Christian Talaboc Team Manager First Source Ltd 0917 – 891 – 1805 Altisource Colleague 0926 – 339 – 4066 Marilyn Maming Gene Pauline Quiroga Colleague Altisource 0949 – 161 – 5469 Lead Generator Consultant AstraQom 0935 – 145 – 9181