IRENE ARCIAGA DO
EMAIL ADDRESS:-CONTACT INFO: - / -
I am an experienced professional who delivers high quality service and outstanding results to represent a company and help maintain its business, product, and services. I have very impressive work ethics and set of skills required to deliver excellent results in an efficient manner. I was one of the top producers of the 5-Star Team at my previous work as a Feedback Calls Agent and I have always performed as one of the best Call Centre Specialists. There is no room for mediocrity with the way I handle my job, I thrive only to be the best with a high level of integrity and professionalism.
DEMOGRAPHIC PROFILE
BIRTHDATE :JUNE 02, 1985
AGE :33 YEARS OLD
RELIGION :ROMAN CATHOLIC
GENDER :FEMALE
NATIONALITY :FILIPINO
PLACE OF BIRTH :CEBU CITY
CIVIL STATUS :MARRIED
SPOUSE NAME :ANDREBSON B. DO
Summary of Qualifications:
1. As a General VA and Marketing Agent, I’ve set up, managed and maintained the backend process of the business. I have also created and implemented email marketing campaigns, building and designing landing pages, monitored and analyzed campaign performance and have put together solutions or proposals, did marketing analysis to make a sound decision to launch a product to market, etc.
2. As an Inside Sales Agent, I have gone intensive and high quality training about the Real Estate Industry in the US. I made live prospecting calls to buyers and seller leads in the U.S
3. As a Feedback Specialist, I have exceeded the expectations in terms of daily productions by getting customers to agree to Review which in turn greatly helps market my client’s product and services in Amazon. I have also efficiently submitted all tasks in a timely manner.
4. As a Sales and Service Representative, I have delivered 100% Customer Satisfaction in every call and 100% Issue Resolution
5. As a Market Researcher, I have maintained being one of the Top Producers in our team and have provided excellent quality results and have efficiently submitted tasks in a timely manner.
Professional Experience
August 17, 2016 – Present D&T New Media Ltd / NLPTIMES.COM
General Virtual Assistant & Business Development / Marketing Agent
Manages client’s website and CRM
Responds to support related query and give prompt resolution
Building client’s database and running email marketing campaigns
Creating salespages via Kartra and iGloo
I’m a certified funnel optimization expert
Google Analytics Exert
Well – trained with traffic & SEO
March 2016 – Until Present MyOutdesk Real Estate VA, Sacramento, CA
Inside Sales Agent (VA)
• Buyer and seller real estate practices including documentation per transaction type.
• Acquisition and liquidation of Bank Owned property
• Bank qualifications/approval for Short Sale; REO property
• Internet Marketing forms, lead sources, CRM or database entry
• Common Lead Management systems including Boomtown, E Edge, Market Leader, and Tigerleads
• Inside Sales 101 for different lead types, Objection Handling, Scripting, and Pre-qualification
May 2015 – March 2016 World Trade Concierge Singapore
Feedback Specialist
Made on average 400 calls per day and got on average 40 Agreed Reviews on Amazon website which is far more than what is expected from 20 Agreed reviews in a day.
I was acknowledged by the client because of my call handling skills.
The customers are always happy and they feel valued at the end of my every call for I see to it that all their feedback and concerns are well-acknowledged.
March 2010 – September 2010 Convergys Phils. Corp Cebu City, Phils
Sales and Service Representative
Answered on average 200 calls per day addressing customers concerns and issues with regards to phone service, phone bills and overall phone transactions
Delivered 100% Customer Satisfaction and Issue Resolution
Detailed and accurate in summarizing each call notes for proper assistance on next call.
May 2008 – February 2010 Western Wats Phils., Lapu-lapu City Cebu, Phils
Market Researcher
Conducted phone surveys to consumers, individuals, or registered voters, to gather data for
statistical purposes after successful screening or prequalification
Maintained a high production rate in attaining daily quotas on all assigned projects.
Additional Experience:
CARE ASSISTANT (NOVEMBER 2010 – SEPTEMBER 2011) – RUNWOOD HOMES (REDBOND LODGE), DUNMOW, ESSEX, UNITED KINGDOM
Primary responsibility is to give immediate and direct care to the elderly.
Assist elderly with basic daily needs, i.e. bathing, washing, dressing and feeding.
Conducts activities for the elderly i.e. drawing, painting, dancing, socializing.
CARE ASSISTANT (OCTOBER 2011 – DECEMBER 2011) – SILVER SPRINGS CAREHOME, COLCHESTER, ESSEX, UNITED KINGDOM
Primary responsibility is to give immediate and direct care to the elderly.
Assist elderly with basic daily needs, i.e. bathing, washing, dressing and feeding.
Conducts activities for the elderly i.e. drawing, painting, dancing, and socializing.
SKILLS / STRENGTHS / ASSET TO YOUR COMPANY:
EXCELLENT COMMUNICATIONS SKILLS. WRITTEN AND SPOKEN ENGLISH
EXCEPTIONAL CALL HANDLING SKILLS
COMMENDABLE CUSTOMER SERVICE SKILLS
DETAIL-ORIENTED AND FASTLEARNER
INTERPERSSONAL SKILLS
EXHIBIT THE RIGHT AND EXEMPLARY ATTITUDE TOWARDS WORK
COMPUTER / TECHNICAL SKILLS:
COMPETENT WITH MOST MS OFFICE APPLICATIONS I.E MICROSOFT WORD, EXCEL, POWERPOINT, MICROSOFT OUTLOOK
ADOBE ACROBAT READER, ANTIVIRUS PROGRAMS
INTERNET SEARCH ENGINES I.E GOOGLE CHROME, FIREFOX, AND INTERNET EXPLORER
OTHER SOFTWARE APPLICATIONS I.E ADOBE PHOTO SHOP, WINDOWS MOVIE-MAKER
COMPETENT IN INSTALLING AND UN-INSTALLING SOFTWARE PROGRAMS
EDUCATIONAL BACKGROUND
EDEXCEL LEVEL 3 DIPLOMA in HEALTH AND SOCIAL CARE (ADULTS) FOR ENGLAND (QCF)
CAHRO ACADEMY, BRAINTREE, ESSEX, UNITED KINGDOM
SEPTEMBER 2010 – JULY 2011
BACHELOR OF SCIENCE DEGREE IN NURSING
UNIVERSITY OF THE VISAYAS – COLLEGE OF NURSING
JUNE 2004, GRADUATED APRIL 2008
SECONDARY LEVEL / HIGHSCHOOL EDUCATION
UNIVERSITY OF SAN CARLOS – GIRLS HIGH SCHOOL
JUNE 1998, GRADUATED MARCH 2002
PREPARATORY / ELEMENTARY LEVEL
UNIVERSITY OF SAN CARLOS – SOUTH GRADE SCHOOL
JUNE 1991, GRADUATED MARCH 1998
SIGNIFICANT TRAINING / ACTIVITIES ATTAINED:
1. Inside Sales Agent (training knowledge)
• Buyer and seller real estate practices including documentation per transaction type.
• Acquisition and liquidation of Bank Owned property
• Bank qualifications/approval for Short Sale; REO property
• Internet Marketing forms, lead sources, CRM or database entry
• Common Lead Management systems including, E Edge, Market Leader, and Tigerleads
• Inside Sales 101 for different lead types, Objection Handling, Scripting, and Pre-qualification
2. Transaction Coordination ( Step by step process) and Listing Presentations
3. Social Media Marketing and SEO
4. Email Marketing and Website Maintenance
