Irene Devilleres

IRENE DEVILLERES ACCOUNT EXECUTIVE OUTBOUND/INBOUND SALES FREELANCER GET IN TOUCH WITH ME Home:- Cell:- Email:-Address: Purok Mansanas Cagangohan Panabo City , Davao del Norte 8105 ACHIEVEMENTS -ELITE PERFORMER OF THE WEEK (08/2015) This is during PPI UK Campaign days -TOP 5 OVERALL SITE BEST PERFORMER (10/2016) This is during the PBA UK Campaign . Including the site in India competing to get the 5 spot. WORK EXPERIENCE Outbound Sales Representative DSMACS Canada | Sept 2010 - April 2012 -Cold calling in Canada with 7 pages script . The opening spill and rebuttals are provided . -During the introduction we need to be energetic ,persuasive and we have to listen to our customers . -The next page we let them choose any magazines that we have on the list. After that we read the terms and conditions . -We transfer it to verification to close the sale and they do credit pulling ., before it will be considered as a sale for us, the customer needs to provide all the details necessary first. -In this campaign I was able to hit the target on a weekly basis and I was promoted as a trainer for a short period of time Inbound Sales Representative PREVIOUS EDUCATION Davao del Norte State College Bachelor of Secondary Education Major in English (Under Grad) 010/2009 – 10/2011 Panabo National High School Scholl Year: 06/2003 – 03/2007 Cyber City Teleservices / IQOR | May/2012 – April/2013 -In this company my first campaign was called 1800flowers.com it's a seasonal account. It's an order taking , up-sell and we do outbound calls. Customers are calling in to order the products seen in our website for special occasions like Valentines, Mother's day and etc. We do outbound to call the florist if the product is available or the once who's in charge of the shipping. -We need to maintain our CSAT or DSAT to stay in the campaign I was top 2 out of 50 agents in this campaign. -Because of my good performance I was absorb with another account it is DR. LEONARDS it's catalog order taking upsell same with AMO my next account. WORK EXPERIENCE Outbound Sales Representative OUTSOURCE LINK / OLink l July/2013 – April/2015 -Cold calling campaign in UK called PPI which stands for (Payment Protection Insurance ). We use a dialer or crm provided by our client , for us to be monitored. This is the toughest campaigns I have ever experienced. We have to call the customer with or without information in the system . We have to say our opening spiel and the rebuttals with confidence and persuasiveness to get to the next step. Because that's one of the requirement as an outbound specialist -Next is to confirm the details or if not found in the system we ask for it. After that we give them instructions so they can get their loan,mortgage credit card numbers then ask which has PPI on ? through a live bank transfer using our system in place . We cut the call and ask them how was the call? without customers knowing that we are listening to the entire call . We ask them to provide the necessary details for us to transfer them to verifications team . Verifications team will just verify all the details before considering it as a sale . -All and all the call would take an hour or more than an hour.I was able to hit my quota every week and get my incentives for hitting it. If not then I'll be out of the campaign. Luckily I stayed with the campaign until the contract ended. WORK EXPERIENCE ACCOUNT EXECUTIVE/OUTBOUND SALES FLATWORLD SOLUTIONS PHIL. / April/2015 – November/2017 -It's the same company with Outsource Link they change name . After the PPI UK campaign contract was ended . Our next account is called PBA (Package Bank Acoount) still a UK account with the same client . This time it's simpler . No more bank transfers . All we need to do is ask them if they have bank accounts and proceed to data gathering then transfer to verifications to be verified as a sale . -We have a quota to hit on a weekly basis and if your not able to, you will be out of the campaign right away . I was with the campaign until the contract ended. WORK EXPERIENCE Home Based Freelancer (Outbound Sales) Versatel Marketing| 02/2018 – April 2019 Lead Generation ,Outbound, Inbound Calls , and CSR . US Based campaign about health insurance . We do live transfers and hit the quota every week to stay in this campaign. -Over times during open enrollment is a must in this campaign and the OT's are so long 16 hours or more . depending on the schedule. Which is really tiring as a human being. APPOINTMENT SETTER/SALES Security Pro Group (ADT) / May 2019 - December 2020 Our task is to call realtor and set an appointment with their Client's . We offer exclusive packages for their security and alarm system.They will be converted to sale if they agree with the terms and condition the monthly charges . Along with providing their details. WORK EXPERIENCE Outbound Appointment Setter FARMERS INSURANCE -We do outbound calls using Xen Call. We ask them questions and set an appointment with our licensed Agent to give them a quote. -We have to make sure that the leads are good which means they are interested so that it will be considered as an Appointment counted to us. Since we have a quota to hit on a weekly basis. WORK EXPERIENCE Account Executive CBD/CBG Hemp Products -In this campaign I have to contact a list of phone numbers and look for a specific person so I can discuss with them what the purpose of my call is all about so they can make decision in regards to purchasing. - After I have spoken to the purchasing manager I will then send them an email about the catalogs, the white labeling, the pricing etc about the product. -If we are not able to speak to them we set a callback and also build a good working relationship with them. So I have to build rapport and established trust so I can give them the assurance that we are legitimate and someone they can work with as far as the Industry is concern -If they are Interested I will send them also an invoice about the payment instruction. -I have to do follow up call so I know the status of the order or If they are available to talk to and discuss the products we offer to them. Real Estate/Appointment Setter VHO -In this campaign the Client is providing us log ins for us to use in Xen Call. We wait for the numbers and calls to pop up and speak to them using the script provided. -We then follow the script by asking them questions about the property and pre-qualify them. -If they are interested in selling there property we will put all the information in the Podio and have our Home Advisors to give them a call . -We ask them for the time and date they would be available to speak for our Home Advisors to give them a call and discuss about the offer. -We have to ask them more questions that would be helpful to our Home Advisers.