IRENE
DESTURA
Customer Service/ Technical Representative
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WORK EXPERIENCE
ABOUT ME
Customer service professional with
strong ability to multi-task and achieve
contact resolution. Interested to work
in employee-oriented company.
Working in the industry for almost 5
years with proven ability to resolve
customer's concerns in a professional
manner.
PERSONAL DETAILS
Date of Birth:
Age:
Civil Status:
Place of Birth:
Religion:
Nov. 27, 1994
26 yrs. old
Single
Old balara Q.C
Roman Catholic
Customer Service / Technical Support
Representative
TPG Telecom | July 2017 - Dec 2020 (Faults Department)
- Taking inbound and outbound calls.
- Offline tasks such as sending emails.
- Troubleshooting
- Customer Service
Customer Service Representative
Sitel Philippines Inc. | Sept 2015 - March 2017
- Handled 30 -40 calls a day regarding auto and home
insurance
- Billing
- Sending document (proof of coverage, ID cards etc)
- Customer service
EDUCATION
REFERENCES
Mary Jane Pelino
TPG Telecom-
Aaron Uanajan
TPG Telecom-
Ma. Andrea Periodica
TPG Telecom-
Asian Institute of Science and Technology
Associate Degree in Computer Science (2012 - 2015)
- Dean's Lister
- Best in Computer Science
CERTIFICATION
Graphic Design
University of Colorado (Coursera)
October 2020
