Irena Todorovic

IRENA TODOROVIC -- Operations Manager SUMMARY Driving operational excellence, leading cross-functional teams, and managing budgets in the e-commerce and retail industries. Proven success in optimizing processes, launching global projects, and enhancing client experiences, resulting in increased profitability and efficiency. SKILLS Strong organizational skills Strong time-management skills Exceptional communication Exceptional interpersonal skills Crisis Management Budget Management Operational Leadership Project Planning & Execution Financial Reporting & Budget Control General Administration Recruiting & HR Management Stakeholder Collaboration Client Relations Reporting & Analytics Digital Marketing Strategy TOOLS Project Management (Jira, Trello, Basecamp) Data & Analytics (Google Analytics, Google Ads) Email Marketing (Mailchimp, Mad Mimi, Brevo) Google Search Ads Google Display Ads MS Office Suite, Google Suite Adobe Photoshop Adobe Premiere Pro Wordpress NetSuie Oracle EDUCATION & CERTIFICATIONS Masters Course in Digital Marketing & Business Max Business School (2024) Google Skillshop Certifications: Google Analytics (2024) Google Ads Search (2024) Google Display Ads (2024) Email Marketing Certification Brevo Academy (2023) LANGUAGES English: Fluent Croatian: Native Serbian: Native German: Basic Spanish: Basic Operations Manager Kupime D.O.O. , Belgrade, Serbia/Remote | Dec 2018 – Jan 2024 Overseeing and optimizing the day-to-day operations of the organization, ensuring efficiency, productivity, and alignment with financial budgets and business objectives. Designed and implemented complex operational systems to optimize product operations, reducing processing time by 25%. Managed annual project budget, ensuring financial control and on-time delivery of all major milestones. Developed SOPs, project plans, and risk assessments, ensuring adherence to timelines and improving team coordination. E-commerce Consultant AARK London Furniture Ltd., London, UK | Apr 2018 – Dec 2018 Optimized product listings and pricing strategies, increasing online sales by 10%. Developed and executed project plans for seasonal promotions, leading to a 15% increase in customer engagement. Led recruitment and onboarding processes for key roles, improving talent acquisition by 30%. Operations Manager Kosarica d.o.o., Zagreb, Croatia | Dec 2013 – Apr 2015 Overseeing and optimizing the day-to-day operations of the organization, ensuring efficiency, productivity, and alignment with business objectives Prepare and manage operational budgets, monitor expenses, and ensure financial targets are met. Work closely with other departments (e.g., HR, Marketing, Sales) and senior management to align operational goals with broader business objectives. Oversee relationships with suppliers, vendors, and third-party contractors, ensuring quality and cost-effectiveness. Chief Operating Officer Volitant j.d.o.o., Zagreb, Croatia | Apr 2015 – Apr 2018 Directed daily operations across departments, leading to a 25% growth in revenue and a 10% increase in market share. Developed and implemented strategic plans that optimized resource allocation and operational budgets. Led and mentored a team of 20+ employees and freelancers, improving overall team performance by 15%. Monitor and improve customer service and satisfaction levels through effective process management. FREELANCE ROLES Freelance Financial Analyst Prava Kupnja d.o.o. Jan 2024 – Present Provided financial analysis and reporting for strategic decision-making, improving cost-efficiency by 10%. Freelance Digital Marketing Manager FOG3D.com, RecipeBattery.com Jan 2024 – Present Launched and Managed digital marketing strategies and social media content