Irena Lavrenko

Name, surname Iren Lavrenko Nationality Ukrainian Date and Place May 17, 1989, Latvia Birthplace Contact data email:- Skype ID Iren Lavrenko Zoom Iren Lavrenko Work experience Position: Customer Support Representative Professional Experience: TechWave Solutions September 2011 – December 2016 Dedicated and customer-focused Customer Support Representative with over 5 years of experience in the IT industry. Proven ability to resolve complex technical issues efficiently, ensuring high levels of customer satisfaction. Strong communicator adept at managing customer expectations and delivering solutions in a timely manner. • Assisted customers with technical issues related to software and hardware, achieving a 95% satisfaction rate. • Managed and resolved over 200 customer inquiries per week through various channels, including phone, email, and live chat. • Trained and mentored new support team members, reducing onboarding time by 20%. • Collaborated with the technical team to identify and address recurring issues, resulting in a 30% decrease in support tickets. Skills: • Technical Support • Customer Service • Problem Solving • Communication • Time Management • CRM Systems • Knowledge Base Management • Training and Mentoring Self-Employed Ukrainian Language Tutor March 2017 – September 2019 Professional Experience: Passionate Ukrainian Language Tutor with over 2 years of experience teaching Ukrainian to foreigners via Zoom. Skilled in creating customized lesson plans tailored to individual student needs, focusing on speaking, listening, reading, grammar, pronunciation, and writing. Proficient in leveraging social networks, apps, and AI tools to enhance language learning. • Conducted over 1,000 hours of online lessons via Zoom, helping students achieve fluency in Ukrainian. • Designed and implemented personalized learning programs for each student, addressing their specific goals and areas for improvement. • Employed a variety of teaching methods to practice speaking, listening, reading, grammar rules, pronunciation, and writing. • Provided students with tips on using social networks, apps, and artificial intelligence to further develop their language skills outside of lessons. • Created engaging and interactive lesson materials to maintain student interest and motivation. Skills: • Language Instruction • Lesson Planning • Custom Learning Programs • Online Teaching (Zoom) • Student Assessment • Educational Technology • Social Network Utilization • AI in Language Learning Position: Graphic Designer Professional Experience: Freelance Graphic Designer Upwork, Freelancer, PeoplePerHour, LinkedIn December 2019 – Present Talented and versatile Graphic Designer with 4 years of experience working with companies like Upwork, Freelancer, PeoplePerHour, and LinkedIn. Specializes in creating impactful presentations, image editing, web design, UI/UX design, product and service design, animation, and advertising. Proficient in using AI applications to enhance designs and committed to client satisfaction through iterative feedback and edits. • Created visually compelling presentations using PowerPoint, Canva, and Google Slides for diverse clients. • Performed high-quality image editing and enhancement, ensuring all visuals met client specifications. • Designed engaging websites and user interfaces in Figma, focusing on intuitive user experiences. • Developed product and service designs that effectively communicated client offerings. • Produced animations and advertising materials that boosted client engagement and brand visibility. • Utilized AI applications to improve design efficiency and creativity, delivering innovative solutions. • Incorporated client feedback throughout the design process to ensure satisfaction and project success. Skills: • Presentation Design (PowerPoint, Canva, Google Slides) • Image Editing and Enhancement • Web Design • UI/UX Design (Figma) • Product and Service Design • Animation • Advertising Design • AI in Design • Client Feedback Integration Education: Art and Design University Bachelor of Fine Arts in Graphic Design Graduated: June 2021