Irem Sahiner

PROFESSIONAL EXPERIENCE Business Analyst | Oct 2020 – Present Emlakjet – Turkey (Remote) Emlakjet is the fastest growing property portal in Turkey. As a Business Analyst within the IT department, directly responsible for a range of projects and sprint-based requests, ensuring seamless delivery through effective needs analysis, coordination, and process planning. IREM SAHINER IT Business Analyst / BSc in Industrial Engineering Results-oriented IT Business Analyst with 7+ years of experience in digital product development, business intelligence, and process optimization. Proven ability to bridge the gap between technical teams and business stakeholders in Agile environments. Certified Scrum Master with strong analytical, communication, and problem-solving skills. Passionate about turning data into decisions and driving user-centered solutions across web and mobile platforms. CONTACT - - Doha / Qatar- ●​ Analyze user and system requirements to propose improvements in mobile and web applications, aligning system behavior with business needs. ●​ Prepare functional and technical documentation, including process flows, user stories, and requirement specifications to facilitate effective communication between stakeholders and development teams. ●​ Created business rules and use cases to document feature behaviors and user interactions, contributing to Software Requirements Specifications (SRS) in mobile app and web development. ●​ Lead user acceptance testing (UAT) from planning to execution, define acceptance criteria, create test scenarios, and track results for system validation. ●​ Deliver high-impact solutions by prioritizing development tasks and sprint goals according to business impact and system feasibility. ●​ Manage initiatives to optimize payment processes and boost customer satisfaction by developing strategic roadmaps. ●​ Lead end-to-end integration projects and ensure alignment with the company’s strategic goals. ●​ Oversee system parameter analysis and feature optimization to enhance performance and reporting accuracy. ●​ Develop control and KPI tracking reports, utilize SQL and Excel for data validation and actionable business insights. ●​ Facilitate Agile ceremonies and monitor sprint metrics and support backlog refinement in Jira​ ●​ Key Projects Delivered o​ AI-powered room design tool, increasing personalization and user engagement by 16%. o​ Exclusive property valuation integrations, improving user retention by 12%. o​ Led two high-priority government compliance projects, integrating APIs for user verification and real estate authorization. o​ B2B portfolio sharing platform, increasing cross-business interaction by 21%. KEY SKILLS Business Analysis Product Management Operational Reporting Specialist | Nov 2017 – Oct 2020 Ekol Logistics - Istanbul, Turkey Scrum Ekol Logistics is an integrated logistics company that provides end-to-end logistics solutions in 11 countries. I worked in the Global Forwarding department and reported directly to the General Manager. I was responsible for monitoring and improving sales and operational processes. MS Office ●​ Conducted requirements analysis in collaboration with stakeholders for Agile Methodologies Power BI ●​ SQL Postman ●​ Jira Confluence ●​ Google Analytics ●​ Swagger ●​ SAP BO the development of a new CRM system. Analyzed processes, clarified requirements, and tracked the development processes of the CRM and ERP integration. o​ Streamlined the average time of sales and operations processes by 27% Identified operational inefficiencies and implemented process improvements to increase the effectiveness of operations. Developed and managed sales reports and dashboards using Salesforce and MS Excel. Analyzed and visualized raw data from SAP to create comprehensive performance reports. Tracked customer satisfaction metrics and behavioral KPIs to support data-driven decisions Salesforce Business Requirements Project Management CRM CERTIFICATION Professional Scrum Master I (PSM I) Scrum.org - June 2023 Analytical Thinking Problem Solving Decision Making Team Work EDUCATION Yıldız Technical University – Istanbul, Turkey BSc in Industrial Engineering -)