Irelie G Valderama

IRELIE VALDERAMA Pro Active Virtual Assistant & Customer Services Professional PROFESSIONAL PROFILE Skilled Office Administrator and Customer Service Officer with 14 years experience coordinating, planning, supporting daily operational and administrative functions in various organization in Gulf Countries and Italy. CONTACT DETAILS Mobile: - skype ID : cid.f3353d3c9dd84638 email :-Salalah , Sultanate of Oman SKILLS AND ABILITIES Great communication and interpersonal skills. Excellent organizational and multi tasking skills. Quick to grasp new ideas and concepts. Ability to work on own initiative. Computer knowledgeable. Speaks English fluently. Speaks basic Italian language. PREVIOUS EDUCATION COURSERA Brand Marketing and SEO Using Wix FHMOMS Online University General Virtual Assistant Course Far Eastern University , Manila Philippines Bachelor of Science on B.S. Psychology Under graduate Capitol Institute , Manila Philippines High School Diploma APPS AND TOOLS Google Tools Microsoft Office Social Media Management Tools Website Management Tools Canva Trello Communication ( Skype, Zoom, Discord etc.) WORK EXPERIENCES Office Administrator - Jan. 2019 - May 2020 Al Seddah Furniture & Construction - Salalah Oman Maintain day to day functioning of the office. Manage expenditures of administrative consumables. Draw up contracts and tenders. Manage staff attendance. Email and all communication management. Administration Manager - March 2014 to Oct. 2018 SERCO IAL - Civil Aviation Affairs, Bahrain Intl. Airport Provide administrative support to the GM. Maintain GM’s calendar -- plan meetings and travel. Engage in staff recruitment, on boarding and repatriation procedure. Review/draw up draft contracts for new staff. Manage emails to/from various department of Civil Aviation Authority. Front Desk Supervisor - Feb. 2013 - Feb. 2014 Al Kindi Specialized Hospital, Kingdom of Bahrain Supervise front desk staff and call center agents. Generates monthly roster. Manage doctors schedule. Checking daily sales report. Follow up insurance approvals. Sales Agent - Jan. 2012 - Jan. 2013 Citibank Bahrain, Kingdom of Bahrain Set and maintain sales target goals. Preparing and submitting sales contracts. Regularly reach out to potential customers. Create cost -benefit analyses of customers. Clinic Administrator - Oct. 2009 - Nov. 2011 Studio Medico , Lombardy Italy Administering the clinic on a daily routine. Receiving/reviewing medical supplies quotation. Managing doctor's schedule. Keeping patients file Customer Service Staff - Sept. 2005 - Apr. 2009 The General Medical Center, Dubai, U.A.E Booking patient's appointment . Checking health insurance coverages. Follow up laboratory results. Follow up insurance approvals. Maintaining patients files.