Ireen Kagendo Mukomugaa

IREEN KAGENDO MUKOMUGAA - /-/ www.linkedin.com/in/irene-kagendo2024 / Nairobi, Kenya HUMAN RESOURCES | COMMUNICATIONS | PUBLIC RELATIONS Experienced HR professional with a proven record in HR management, administration, and education. Skilled in implementing HR strategies to improve performance and enhance employee engagement. Expertise in recruitment, employee relations, and performance management, with strong knowledge of compliance and ethics. Excellent communicator with interpersonal skills that support collaboration across all levels. Holds a Diploma in HR Management and training in teaching and journalism, recognized for problem-solving and operational efficiency. AREAS OF EXPERTISE • • • • • • HR Strategy & Employee Engagement Recruitment & Performance Management Communication & Problem-Solving Office Administration Compliance & Employee Relations Training & Development • • • • • • Microsoft Office Suite Human Resource Information Systems Performance Management Software Adobe Creative Suite(Indesign, Illustrator,Premiere) Microsoft Navision and Business 365 ERP Google Workspace PROFESSIONAL EXPERIENCE Senior Assistant Human Capital and Administration Officer The SACCO Societies Regulatory Authority Feb 2021 - Present • Implemented performance appraisal systems, boosting employee satisfaction through effective feedback and goalsetting. • Coordinated training programs, improving staff productivity and skills by 20%. • Led HR policy development, through employee engagement initiatives. • Ensured compliance with labor laws and company policies, maintaining an error rate below 5% with regular audits and training. • Coordinated health and safety training, reducing workplace incidents by 25% through proactive risk management. • Managed employee onboarding, increasing new hire retention. • Handled employee relations, resolving concerns and mediating disputes to maintain a positive work environment. • Utilized data processing software for efficient handling of large data and paperwork. Human Capital Assistant The SACCO Societies Regulatory Authority Mar 2017 – Jan 2021 • Enhanced candidate placement success by 40% through improved interview scheduling and selection processes. • Coordinated staff training programs, ensuring 100% compliance with training targets. • Improved HR data retrieval efficiency by 30% by maintaining accurate records and databases. • Reduced voluntary turnover by 10% by implementing retention strategies based on exit interviews. Administrative Assistant The SACCO Societies Regulatory Authority • Implemented an efficient filing system, reducing document retrieval time by 50%. • Coordinated meetings and schedules, improving team collaboration and productivity. • Managed office supplies, achieving a 15% cost savings through vendor negotiations. • Supported company events, enhancing employee engagement and morale. Jan 2014 – Feb 2017 Communications Assistant The SACCO Societies Regulatory Authority Nov 2011 – Dec 2013 • Conducted media monitoring, providing insights to shape public relations strategies. • Managed internal communications and developed newsletters, promoting employee engagement. • Assisted in organizing corporate events, enhancing public image and community relations. • Produced press releases and marketing materials, strengthening the organization’s communications efforts. IREEN KAGENDO MUKOMUGAA - /-/ www.linkedin.com/in/irene-kagendo2024 / Nairobi, Kenya Customer Care Assistant The SACCO Societies Regulatory Authority Jan 2011 – Oct 2011 • Provided exceptional service, enhancing customer satisfaction and managing inquiries efficiently. • Scheduled and coordinated appointments, ensuring smooth operations and customer interaction. • Maintained accurate records, ensuring easy access to customer information for future reference. • Supported administrative tasks, contributing to the overall efficiency of office operations. Research Assistant to the Chairman, Board of Directors Karumasi Consultancy Aug 2010 – Dec 2010 • Organized board meetings and prepared agendas, ensuring the Chairman was well-prepared. • Produced detailed reports and presentations, supporting informed decision-making. • Coordinated logistics for board meetings, ensuring smooth operations. • Assisted in drafting policy proposals based on research findings, contributing to strategic initiatives. News Reporter Kenya Times Newspaper Jan 2009 – Mar 2010 • Researched and pitched investigative news stories, achieving a 95% publication accuracy rate. • Conducted interviews and field reporting, delivering timely and accurate news coverage. • Collaborated with editors to enhance story presentation and reader engagement. • Delivered high-profile reports and covered breaking news events under tight deadlines. Office Administrator Jisaidie Development Network Jan 2008 – Dec 2008 • Streamlined office operations, improving workflow efficiency and compliance with company policies. • Managed communications, scheduling, and recordkeeping, supporting office productivity. • Assisted in payroll preparation, ensuring timely and accurate staff payments. • Managed office supplies and inventory, maintaining operational efficiency. English Teacher Athwana High School Jul 2006 – Dec 2006 • Developed lesson plans and delivered effective instruction, enhancing student learning outcomes. • Managed classroom activities, ensuring a positive and productive learning environment. • Provided individualized support to students, improving academic performance. • Maintained progress records, tracking student development and achievement. EDUCATION Diploma in Human Resource Management College of Human Resource Management • Ongoing Present Diploma in Journalism and Public Relations Kenya Polytechnic University College Mar 2010 Diploma in Mass Communications and Public Relations Nairobi Institute of Business Studies Sep 2006 CERTIFICATIONS Customer Relationship Management, 2014, Performance Management & Appraisals, 2014, Customer Service Management, 2017, Managing Tendering Process, 2014, Disaster Management, 2014, Team work and Change Leadership Development, 2014, Gender and Disability Mainstreaming, 2014, Trainer of Trainers - Disability Mainstreaming, 2015, Strategic Performance Management, 2022, Enterprise Risk Management, 2016, First Aid, 2023, Fire Safety, 2023, Occupational Health and Safety, 2023, Occupational Safety and Health, 2021, Competence Profiling in Organizations, 2019, Disability Mainstreaming, 2021, KSG - Public Relations and Customer Care, 2017