Irah Rose Cabilitasan

IRAH ROSE CABILITASAN- |-| Papaya St. Alta Tierra Jaro Iloilo City PH ABOUT ME To continually enhance my skills and knowledge, driving excellence and innovation in my role. I aim to contribute meaningfully to the company's success by delivering high-quality work, fostering a collaborative environment, and aligning my efforts with the organization’s strategic goals. My commitment to professional growth and my ability to work well with diverse teams will support the achievement of shared objectives and long-term success. EDUCATION BACHELOR IN SCIENCE IN COMPUTER ENGINEERING | WESTERN INSTITUTE OF TECHNOLOGY WORK EXPERIENCE Sept - May 5 2025 VIRTUAL ASSISTANT | DIRECT CLIENT | | MEDICAL VIRTUAL ASSISTANCE | MENTAL HEALTH AND PSYCHIATRY Book, reschedule, and confirm patient appointments. Coordinate with clinics, doctors, and patients regarding availability. Respond to patient inquiries via phone, email, or messaging platforms. Adhere to HIPAA guidelines and maintain patient confidentiality. Coordinate appointment flow using platforms such as Alma, Headway, and IntakeQ Update and organize Electronic Health Records (EHR) and client charts. Ensure records are properly entered into systems such as MedManager or the practice’s EHR platform. Maintain up-to-date patient and contact records in platforms like Salesforce. Dec 2023 - Sept VIRTUAL ASSISTANT| COLORADO | BEAUTY AND WELLNESS | PROJECT MANAGEMENT | SOCIAL MEDIA MANAGEMENT | CUSTOMER SERVICE 2024 Scheduled and called patients to confirm appointments and sent reminders. Mindbody Platform Management Updated their website and designed images on Canva for marketing. Manage client pipelines, email/sms automation, and funnel updates via GoHighLevel and ActivCampaign. Edit reels and managed Instagram and Facebook posts via Canva. Developed content calendars to maintain consistent social media presence. Guide clients through the onboarding process, ensuring a seamless experience. Act as a concierge by handling special requests, scheduling, and providing white-glove service. Offer quick, effective solutions that preserve client satisfaction. Monitor and fulfill product orders through Shopify in a timely manner. IRAH ROSE CABILITASAN- |-| Papaya St. Alta Tierra Jaro Iloilo City PH Dec 2020 - Nov 2023 INTAKE COORDINATOR/PATIENT ADVOCATE | EXL SERVICES (HEALTHCARE ACCOUNT) March 2019 December 2020 RMS COLLECTIONS | FINANCE| COLLECTION SPECIALIST | ACCOUNT RECEIVABLES | IQOR ILOILO Managed patient intake, billing, claims, authorizations, and communication with providers, insurance verification, streamlining processes and ensuring compliance. Managed collections, reduced overdue payments, and improved customer satisfaction through strong communication and problem-solving. Feb. 2015 - Dec. 2018 TECHNICAL SUPPORT REPRESENTATIVE | CONVERGYS PHILIPPINES Delivered timely technical support, met performance goals, and reduced resolution times through remote troubleshooting. SKILLS Scheduling & Coordination Problem-Solving Project Management E-Commerce Platform Computer Literacy Strong Communication Inbox Management BPO (Healthcare & Telco) Leadership Customer Service Admin Assistance CRM Proficiency Social Media Management Cold Calling Appointment Setter Attention-to-Detail Tech & Tools Proficiency Medical Virtual Assistance TOOLS Shopify Calendly Canva GHL Zoom MS Teams Mindbody Hubspot Time Doctor Medmanager Genesys BaseCamp SQL Salesforce RoundCube IntakeQ/Practice Q Gorgias Asana ActivCampaign Google Suite Webflow Slack Freshdesk Microsoft