IRAH CZARINA C. SADUESTE
BLK 194, Lot 6, Mirasol St. Barangay Pembo, Taguig City
- /-OBJECTIVE
To use my knowledge and experiences both in customer service, document preparation and analysis, identifying and
mitigating operational risk in order to contribute to company's continuous success while achieving career growth and
personal development.
WORK EXPERIENCE
RIZAL COMMERCIAL BANKING CORPORATION
November 2022 -Present
OPERATIONS ANALYST
Provides quality service to clients and business centers particularly in CIF (Customer Information File) and account
maintenance.
Conduct Analysis and Assessment of KYC documents from the branches and ensure that all standards are met.
Investigate potential customer service problems and seek resolution and communicates to officers when escalation is
necessary.
Creation of Company Code and Enrollment of Digital Payroll to Corporate Clients in relation with Global Transaction
Banking
Always exceeding beyond the set productivity targets in day-to-day operations
JOSEFINA BELMONTE DURAN ALBAY PROVINCIAL HOSPITAL
August 2022 - October 2022
Logistics and Support Staff
Provides administrative support to the Logistics and Supply Office and help coordinate the daily supply of the Infirmary
Facility.
Handling incoming supplies, documenting inventory, and resolving supply service issues to the Infirmary.
MERCURY DRUG CORPORATION
August 2019 - August 2022
Cashier
Handles payments of the customers transactions and provide excellent customer service.
Ensures books are balanced and reconciling of cash office accounts at the end of business operations
Generate reports on relating to sales discrepancies
EDUCATIONAL BACKGROUND
BICOL UNIVERSITY
Bachelor in Arts Bachelor Major in English
Academic Honorific Awardee, College of Arts and Letters
POLANGUI GENERAL COMPREHENSIVE HIGH SCHOOL.
PROFESSIONAL LICENSES & TRAININGS
Professional Civil Service Eligibility
Civil Service Commission, 2017
12th CAL CONGRESS, 5th Basic Leadership Training
Bicol University, 2016
CX (Customer Xperience) Training
RCBC, Bonifacio Global City, June 21, 2023
Continuing Education for Cashiers (CECAS III)
Mercury Drug, Corporation (Polangui Branch) July 22, 2022
"The Customer Service World" Seminar and Workshop
F. Aquende Drive, Legazpi City, 2019
SKILLS
Good Communication skills both in written and verbal.
Investigation
Strong Organizational and Planning skills.
Clerical and Administrative work.
Document Analysis
Detail Oriented
Cash Handling skills
Inventory skills
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2011 - 2015