Irah Czarina Cas Sadueste

IRAH CZARINA C. SADUESTE BLK 194, Lot 6, Mirasol St. Barangay Pembo, Taguig City - /-OBJECTIVE To use my knowledge and experiences both in customer service, document preparation and analysis, identifying and mitigating operational risk in order to contribute to company's continuous success while achieving career growth and personal development. WORK EXPERIENCE RIZAL COMMERCIAL BANKING CORPORATION November 2022 -Present OPERATIONS ANALYST Provides quality service to clients and business centers particularly in CIF (Customer Information File) and account maintenance. Conduct Analysis and Assessment of KYC documents from the branches and ensure that all standards are met. Investigate potential customer service problems and seek resolution and communicates to officers when escalation is necessary. Creation of Company Code and Enrollment of Digital Payroll to Corporate Clients in relation with Global Transaction Banking Always exceeding beyond the set productivity targets in day-to-day operations JOSEFINA BELMONTE DURAN ALBAY PROVINCIAL HOSPITAL August 2022 - October 2022 Logistics and Support Staff Provides administrative support to the Logistics and Supply Office and help coordinate the daily supply of the Infirmary Facility. Handling incoming supplies, documenting inventory, and resolving supply service issues to the Infirmary. MERCURY DRUG CORPORATION August 2019 - August 2022 Cashier Handles payments of the customers transactions and provide excellent customer service. Ensures books are balanced and reconciling of cash office accounts at the end of business operations Generate reports on relating to sales discrepancies EDUCATIONAL BACKGROUND BICOL UNIVERSITY Bachelor in Arts Bachelor Major in English Academic Honorific Awardee, College of Arts and Letters POLANGUI GENERAL COMPREHENSIVE HIGH SCHOOL. PROFESSIONAL LICENSES & TRAININGS Professional Civil Service Eligibility Civil Service Commission, 2017 12th CAL CONGRESS, 5th Basic Leadership Training Bicol University, 2016 CX (Customer Xperience) Training RCBC, Bonifacio Global City, June 21, 2023 Continuing Education for Cashiers (CECAS III) Mercury Drug, Corporation (Polangui Branch) July 22, 2022 "The Customer Service World" Seminar and Workshop F. Aquende Drive, Legazpi City, 2019 SKILLS Good Communication skills both in written and verbal. Investigation Strong Organizational and Planning skills. Clerical and Administrative work. Document Analysis Detail Oriented Cash Handling skills Inventory skills - 2011 - 2015