Iyobosa Irabor Osayi
General Operations Administator
-
Benin City-www.linkedin.com/in/iyobosairabor
EDUCATION
University of Benin
2016 – 2018
Msc, International law and security
Nigerian Institute of Management-
Graduate proficiency in Management
Afe Babalola University
2011 – 2015
Bsc, Intelligence and Security Studies
Presentation National High School
2005 ¬ 2011
First school leaving certificate
SKILLS
● Proactive
● Attention to details
● Resourceful
● Excellent customer orientation
● Excellent organizational and multitasking
skills
● Good interpersonal and communication
skill
● Quick learner
● Problem solver
● Self motivated
● Detail oriented
● Ownership culture
SUMMARY
Excel in customer service, operations administration
management and business judgment with over 4 years in
providing outstanding service to customers and clients;
particularly in areas of implementing and managing
systems and databases for the smooth running and
operating of the organization . I am hardworking,
proactive, resourceful and organized.
WORK EXPERIENCE
Support Volunteer
November 2022-March 2023
SkilledUp Life
● Handling of volunteer and customers inquiry on
SkilledUp Life UK website
● Attending to volunteer and customers complaint
on Tawk.to
● Engaging customers on the customers hub to
know more about their needs and expectations
● Engagements on slack
● Use of Trello to manage and update task
workflow for colleagues and customers
ALX Africa
July 2022-September 2022
Virtual assistant
● Use of Google workspace to enhance business
presentations
● General administrative, research and data entry
● Inbox management and data processes
● Scheduling and managing calendar and
interviews and providing feedback
● Proofreading and editing of documents
Head of Customer Support Officer 2021 - Date
United Bank for Africa, Benin city
● Schedule and coordinate meetings and prepare
agendas/minutes of meetings
● Handle all incoming and outgoing messages, calls,
emails.
● Daily administrative and customer support to the
operations and management team
● Creating and disseminating office communications
● Management and record keeping of datas for the
onboarding of new hires by HR
● Maintaining and organizing of office files and records
● Dependable and trustworthy
● Slack
● Use of Trello
Customer support Officer 2020 - 2021
United Bank for Africa, Benin city
● Investigation and resolution of customers complaints
● Answer customer inquiries and update of customer
information
● Responsible for customer information management
● Maintained updated knowledge of the organization
products and services to better enhance customer
experience
Bank Teller-
United Bank for Africa, Benin city
● Organized effective tools to enable customers access
the deposits and withdrawals of funds
● Effectively managed the inter and intra transfer of
clients funds
