Ira Bianca Quisano

 Ira Bianca D. Quisano-| - Blk 19E, Lot 11, Dela Costa Homes II, Novaliches, Caloocan City Work Experience: EAQ Cargo Forwarding Operational Manager January 2020 – September 2021 Oversee budgeting, reporting, planning and auditing. Work with the board of directors to determine values and mission and plan for short- and long-term goals. Works more than regular time as needed arises by the company. Resolved customer complaints and concerns with good communication skills. Clearsource Sales Support Desk Specialist (Sunrun – US Account) July 2019 – January 2020 Answers phone calls from sales representatives and deals with problems as they arise. Generates and processes new sales lead as necessary Arranges appointments with clients and sales teams Teleperformance Philippines Sales Account Specialist (Telstra – AU Account) April 2016 - February 2018 Selling products and services using solid arguments to prospective customers Performing cost-benefit analysis of existing and potential customers Expedite the resolution of customer problems and complaints to maximize satisfaction Maintaining positive business relationships to ensure future sales Convergys Philippines Customer Service Specialist (Macys – US Account) June 2014 - February 2015 Correspond with customers to resolve billing issues and queries. Interact with customers to respond to specific requirements. Evaluate, analyze and verify dates of service and billed amounts. Verify billing information accuracy and revise errors. Special Knowledge and Skills Performing general office clerk duties and errands. Status Reports, Budgeting and Finance. Billing and Collections Problem Solving Updating paperwork, maintaining documents and word processing Customer Service Salesforce Microsoft Office Educational Background National College of Business and Arts - BS Accountancy - - Hobbies/ Interests/ Sports Swimming, Web Surfing, Music, Anime