Iqra Yousaf

Iqra Yousaf Email:-| Location: Pakistan Objective A highly motivated and dedicated 20-year-old professional with expertise in call center operations, graphic designing, and digital marketing. Passionate about leveraging creativity and strategic thinking to contribute to team success. Looking for opportunities to apply my skills and further develop my career in a dynamic, growth-oriented environment. Skills Call Center Operations: Expertise in handling customer inquiries, resolving issues efficiently, and optimizing call center workflows. Graphic Designing: Proficient in design tools (Adobe Photoshop, Illustrator, etc.) to create compelling and visually appealing designs. Digital Marketing: Knowledgeable in SEO, social media marketing, email marketing, and content creation to drive engagement and brand growth. Communication & Problem Solving: Strong verbal and written communication skills, focusing on delivering exceptional customer service and resolving challenges. Professional Experience Call Center Representative Buraq Telecommunication | 2023 – 2025 Managed customer inquiries and complaints, providing timely and effective solutions to ensure customer satisfaction. Processed orders, handled billing issues, and resolved technical queries while maintaining high call quality. Worked with the team to improve overall call center efficiency, reducing response time and increasing customer retention. Maintained detailed records of customer interactions and transactions, ensuring accurate documentation. Education Intermediate in Computer Science (ICS) Post Graduate College, Chakwal | 2024 Certifications Diploma in Graphic Designing (3-Month Course) – Polytechnic College Rawalpindi | 2024 Hands-on experience with various design tools and techniques, including Adobe Photoshop, Illustrator, and other graphic design software, creating a range of visual content such as logos, brochures, and social media graphics. Languages English – Fluent Urdu – Native Punjabi – Native References Available upon request.