Iqra Hassan

 WORK EXPERIENCE Office Administrator [ 11/03/2024 – • Handled day-to-day administrative operations remotely, including maintaining digital filing systems, managing emails, wordpress, and organizing schedules. • Provided responsive and professional customer support via chat, addressing inquiries and resolving issues efficiently. • Designed marketing materials, product packaging, and social media visuals using Canva and Adobe Photoshop. • Maintained communication across remote teams using tools like Slack, Zoom, and Trello to ensure workflow alignment. • Contributed to brand development and digital presence by supporting graphic design and content creation. • Ensured all remote tasks complied with company standards and deadlines, maintaining productivity and quality. • Created copy for email marketing campaigns, social media posts, and promotional materials. • Assisted in updating and managing e-commerce platforms and product catalogs.  Self-employed via Upwork — Remote | 2019 – Present Freelance Virtual Assistant [ 05/01/2019 – Current ] • • • • • • • Provided virtual assistance to international clients (USA, UK, Canada, Australia, Worldwide) Handled data entry, email management, and calendar scheduling Created graphics and social media content using Canva Wrote product descriptions and basic copywriting for e-commerce sites Assisted with online store tasks in Shopify and WordPress Offered customer support via email and chat Managed basic Excel and Google Sheets tasks EDUCATION AND TRAINING MBA MPHIL FROM GOVT UNI VERSITY Graduation B.COM from P.U FSC (Pre Engineering) Board of Intermediate & Secondary Education, Lahore [ Matric in Science Board of Intermediate & Secondary Education, Lahore LANGUAGE SKILLS Mother tongue(s): Urdu Other language(s): English LISTENING C1 READING C1 WRITING C1 SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user SKILLS Good listener and communicator / Time Management / Attention to Detail / Proficient in multitasking / Problem Solving / Creativity / Critical Thinking / Meet Deadlines / Adaptability / Communication / Teamwork / Flexibility / Active Listening / Leadership