YETUNDE IPADEOLA
Oyo, Nigeria •--•LinkedIn
ADMINISTRATIVE SUPPORT VIRTUAL ASSISTANT
Professional Summary
Motivated and detail-oriented entry-level Administrative Support Virtual Assistant with a solid
foundation in office administration and client-facing roles. Proficient in Microsoft Office Suite,
Google Workspace, Zoom, and task management tools such as Trello, with a proven ability to
manage calendars, handle email correspondence, organize digital files, and provide responsive
remote support. Eager to contribute strong communication, organizational, and problem-solving
skills to help busy professionals stay productive and focused.
CORE SKILLS
•Microsoft Office
Applications (Word, Excel,
Outlook, PowerPoint)
•Google workspace(Docs,
Sheets, Gmail, Drive)
•Trello
•Zoom
•Time Management
•Professional
Communication (Verbal and
Written)
•Client Relationship
Management
•Problem Resolution
•Scheduling and Calendar
Management
•Email Handling
•Data Entry
•Task Prioritization
•Attention to Detail
•File Organization
•Multitasking
•Teamwork and
Collaboration
PROFESSIONAL EXPERIENCE
Kimberly Ryan Limited (FirstBank), Oyo, Nigeria
Service Executive
September 2024
● Delivered exceptional customer service to over 30 clients daily, resolving inquiries and
ensuring 95% satisfaction rate through efficient communication and timely issue resolution.
● Managed and organized over 100 client accounts, ensuring accurate data entry and seamless
updates to client records.
● Coordinated and scheduled meetings for department heads, improving team productivity by
30% through effective calendar management and streamlined communication.
● Optimized email and digital correspondence flow, reducing response times by 20% and
enhancing client engagement.
Mide Nigeria, Lagos, Nigeria
January 2025
Entry-Level Virtual Assistant
● Supported the Marketing/Community Manager in preparing reports and presentations,
leading to a 25% improvement in campaign analysis and feedback meetings.
● Conducted market research, gathering and analyzing competitor data, leading to a 10%
increase in the brand’s positioning and outreach efforts.
● Coordinated and tracked community events, and webinars, contributing to a 30% increase in
user participation.
● Streamlined internal communication processes, reducing response time by 20% by
improving email organization and documentation.
EDUCATION
UNIVERSITY OF MEDICAL SCIENCES, Ondo, Nigeria September 2021
Bachelor of Science (B.Sc.) in Physiology
CERTIFICATIONS & OTHER
●
English: Advanced
Volunteering Experience:
Administrative Virtual Assistant Volunteer:
● Supported a remote community management team by scheduling social content, maintaining
online event calendars, and assisting with Discord and Telegram moderation.
● Helped organize and document weekly virtual meetings and community calls, ensuring
follow-ups and timely communication.
● Maintained spreadsheets tracking member participation and feedback during events, helping
the team identify top-performing initiatives.
Certifications:
● Virtual Assistant Certification (CollabCore Academy)
● Data Analytics (SideHustle Learning)
Interests:
● Supporting community-driven projects
● Personal development and soft skills training
● Digital productivity
