IONUT ALEXANDRU MUNTEANU
Despot Voda Nr.22, Constanta, Romania 900152
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PROFESSIONAL SUMMARY
Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all
major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business
goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while
providing top-notch customer service.
WORK HISTORY
Planning & Customer Service Manager
H. Essers Group - Istanbul, Turkey
03/2021 - Current
Logged productivity reports to find areas for continued improvement.
Minimised delivery delays by quickly and proactively resolving problems.
Planned cost-effective driver routes for maximum financial efficiency.
Maintained professional communications with customers, internal and external stakeholders.
Prioritized schedules to meet project goals and overall customer satisfaction.
Projects and Analytics Lead
H. Essers Group - Oradea, Romania
11/2019 - 03/2021
Maximized strategic approaches by keeping close eye on performance and making appropriate
adjustments.
Applied knowledge of data modelling and statistical analysis to note trends and draw conclusions.
Generated reports detailing findings and recommendations.
Assessed business systems and processes, identifying areas that could be improved to support future
growth.
Reduced process lags by effectively managing and scheduling employees for optimal productivity while
training staff on best practices and protocols.
Dispatch Manager
GoldCoast Logistics Group - Constanta, Romania
08/2019 - 11/2019
Developed high-performing logistical solutions to improve overall department productivity and efficiency.
Applied transportation management concepts to ensure effective dispatch and timely delivery of mixed
goods.
Ensured timely, accurate order fulfillment through effective team and logistics management.
Achieved optimal balance by loading cargo in accordance with accurate calculations of aircraft center of
gravity and specific flight requirements.
Provided detailed training and mentoring for each new team member, including safety protocol workshops,
to optimise performance and productivity of all crew members.
Dispatcher
GoldCoast Logistics Group - Constanta, Romania
06/2019 - 08/2019
Consistently met customer needs through impeccable service and adherence to brand values.
Updated and monitored job progress to ensure timely delivery.
Considerately dealt with customer issues, responding and resolving accordingly.
Ensured timely, accurate order fulfillment through effective team and logistics management.
Developed high-performing logistical solutions to improve overall department productivity and efficiency.
Business Analyst
DHL Supply Chain - Southampton, United Kingdom, Hampshire
08/2018 - 02/2019
Ownership of the British American Tobacco LLP contract Total Logistics Cost Management (TLCM)
Agenda.
Collaborated with the Finance Manager to ensure measurement and analysis processes achieve desired
results.
Researched industry to analyze competitors, understand market conditions and identify trends,
opportunities and threats.
Analyzed real-time customer histories to identify issues and anomalies before problems occurred.
Developed and enforced performance standards and measures for key areas of responsibility.
Network Planner
DHL Supply Chain - Southampton, United Kingdom, Hampshire
02/2017 - 08/2018
Planning and management of transport networks - managed shipments across 15 End Markets within
ENA (EMEA).
Co-Chair and SPOC - Logistics Daily Direction Setting for the outbound finished goods supply chain of a
FTSE100 company.
Developed best practice processes for proactive capacity risk mitigation.
Identified continuous improvement opportunities and oversaw solution implementation based process
changes.
Received multiple commendations for the customer's senior management for delivering against and
above targets during very challenging times and market conditions.
Logistics Coordinator
DHL Supply Chain - Southampton, United Kingdom, Hampshire
12/2016 - 01/2017
Facilitated smooth and efficient shipping processes, preparing dispatch export documentation in exact
accordance with customs requirements.
Implemented processes to ensure goods were checked stored and dispatched correctly to minimise error.
Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DFT
requirements.
Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.
Determined most effective mode and routing of materials to customer locations and company facilities.
Supply Chain Management Intern
DHL Supply Chain - Southampton, United Kingdom, Hampshire
07/2016 - 09/2016
Handled production, manufacturing, purchasing, procurement, warehouse management, logistics
management, import and exporting and other supply chain functions to facilitate business operations.
Drove cost reduction efforts for the supply chain AOP to ensure annual divisional targets were met.
Collaborated cross-functionally with planning and other teams to cement partnerships and achieve mutual
goals.
Generated all documentation and information required for customer shipments.
Monitored and reported on transportation costs and properly filed shipping documents.
SKILLS
Project management
Customer service skills
Data Analysis
Coordination
Transport logistics
People management
Communication
Negotiation
EDUCATION
BSc (Hons): Maritime Business
Solent Southampton University - Southampton, United Kingdom
07/2017
Thesis: "A critical review of current cyber risks and challenges in the maritime ports and terminals."
CERTIFICATIONS
DePICT Project Management 101
DHL Supply Chain Tool Power BI Essential Training Lynda
CSCS - DHL Certified Supply Chain Specialist
