Ioan Gurita

Contact Bucharest Romania - (Mobile)- www.linkedin.com/in/ioanconstantin-g-0a2a41128 (LinkedIn) www.fiverr.com/ioan_gurita (Other) www.peopleperhour.com/ freelancer/ioan-gurita-softwareasset-license-managementzammzywv (Other) Top Skills License Management Datacenter Licensing Databases Languages English (Full Professional) Certifications Lean Six Sigma Black Belt Certification Flexera Discovery, Inventory & Application Normalization IT Asset Management (ITAM) Hardware Asset Management (HAM) Cyber Security: From Beginner to Expert Ioan Constantin Gurita Software Asset License Management Analyst (SALM) Bucharest, Romania Summary With my diverse experience in license management, customer service, and software asset management, I am confident in my ability to bring value to any team. My 6 years in license management has honed my skills in managing and organizing licenses, ensuring compliance and streamlining processes. My 10 years in customer service has allowed me to develop exceptional communication skills, an empathetic approach and an ability to diffuse challenging situations. I have a proven track record of exceeding customer expectations and finding creative solutions to meet their needs. In addition, my 3 year in software asset management has expanded my technical knowledge and equipped me with the skills to efficiently manage and track software assets. I am a motivated and detail-oriented individual, eager to bring my skills and experience to a new challenge. Let's work together to drive success! Atestat Technician Proiectant CAD Honors-Awards Star Award Certificate of Excellance Employee of the Month Experience Advisority Software License Management Analyst September 2022 - Present (2 years 5 months) Bucharest, Romania Support in-flight SLM/SAM transformation program with tool and vendor onboarding; Responsible for on-boarding portfolio of software vendors into target Software Asset Management tool e.g., Microsoft, Adobe, Quest, Micro Focus; Conducting and analyzing software inventory results. Page 1 of 7 Assessing license authenticity and reducing compliance risks, as well as performing risk management. Prepare various reports to communicate license and software deployment status to different stakeholders such as software owners, license managers, cost centre owner & obtain vendor on-boarding sign-off; Provide Software licensing expertise across a broad portfolio of End User Desktop estate software vendors; Support the standardisation of the toolset used for SLM (including at least license registration, proof of entitlements, software deployment metering, audit scanning etc); Work with internal Software Owners, Global Sourcing & Software suppliers to configure and produce factual Effective Licence Position reports; Support EUC project delivery lead with subject matter expertise on matters in relation to software licencing Solid understanding of different software inventory discovery tools E.g., ILMT, Flexera, SCCM Producing and being able to challenge Effective Licence Positions generated by Software Licence Management tools D-ploy GmbH Software Asset Manager June 2024 - October 2024 (5 months) Took part of the Software Asset Management Team helping with the integration of SAM process and solutions and License Management best practices. Tasks and Responsibilities: Supporting the business, IT, and project endeavors by managing software and licensing model requests. Eefficiently processing ordering operations and ensuring close collaboration with the Procurement department. Data management within the SNOW platform for Software Asset Management (SAM), ensuring accurate and effective utilization of resources. Page 2 of 7 Providing comprehensive reporting to the SAM Service Delivery Manager and various business stakeholders, thereby facilitating informed decision-making processes. My attention to detail and proactive approach is instrumental in optimizing software and licensing operations to meet organizational objectives effectively. PTC 4 years 7 months Senior License Management & Distribution Representative April 2022 - September 2022 (6 months) Bucharest, Romania Thingworx & Windchill Licensing Specialist with Flexera Technology - Manual Order Release if they are stuck withing the synchronization system - Helping with Product distribution when new product and bundles are released for new software version release. - Making sure that Customers are in compliance with the products that they own from PTC from a License Management perspective. - Create and update licensing Guides for customer use - In charge with Testing of the Web Tools regarding IOT products (Thingworx, Windchill, Navigate) for improving the customer satisfaction rate and customer experience. - adding/requesting enhancements - identifying/reporting bugs - Address and resolve licensing related inquiries while ensuring compliance with existing License Management policies, procedures and PTC regulations (email, phone, and ticketing system) through SalesFortce CRM and Oracle data base operating. - Received SalesForce Badge on API Basics - Received Badge on Search Solution Basics - Contribute to the successful integration of licensing transactions on various platforms, define requirements and perform testing as needed. - Build strong partnerships with PTC resellers and effective relationship across departments within PTC eco-system. Work closely with customers/partners and identify a single point of contact to ensure correct delivery in due time. - Keep a mindset focused on improving customer satisfaction. - Maintain the integrity and accuracy of licensing database and support the reconciliation of customer accounts information. - Be part of governance plan and keep an up to date repository of PTC products, practices, procedures and license policies. Page 3 of 7 - Articulate and promote PTC licensing practices, emphasizing the benefits of the digital tool. Keep an innovative approach towards latest trends in the technology market and help to implement enhancement in licensing activities. License Management Representative March 2018 - May 2022 (4 years 3 months) Bucharest, Romania Thingworx & Windchill Licensing Specialist - Making sure that Customers are in compliance with the products that they own from PTC from a License Management perspective. - Create and update licensing Guides for customer use - In charge with Testing of the Web Tools regarding IOT products (Thingworx, Windchill, Navigate) for improving the customer satisfaction rate and customer experience. - adding/requesting enhancements - identifying/reporting bugs - Address and resolve licensing related inquiries while ensuring compliance with existing License Management policies, procedures and PTC regulations (email, phone, and ticketing system) through SalesFortce CRM and Oracle data base operating. - Received SalesForce Badge on API Basics - Received Badge on Search Solution Basics - Get an extensive knowledge about the licensing models of different products. - Contribute to the successful integration of licensing transactions on various platforms, define requirements and perform testing as needed. - Build strong partnerships with PTC resellers and effective relationship across departments within PTC eco-system. Work closely with customers/partners and identify a single point of contact to ensure correct delivery in due time. - Keep a mindset focused on improving customer satisfaction. - Maintain the integrity and accuracy of licensing database and support the reconciliation of customer accounts information. - Be part of governance plan and keep an up to date repository of PTC products, practices, procedures and license policies. - Articulate and promote PTC licensing practices, emphasizing the benefits of the digital tool. Keep an innovative approach towards latest trends in the technology market and help to implement enhancement in licensing activities. - Work actively and constantly to develop skills in customer service area Honeywell Safety & Productivity Solutions Page 4 of 7 RMA Customer Service Specialist October 2016 - March 2018 (1 year 6 months) Bucharest, Romania • Direct contact with the Intermec, HSM and DataMax end-users/partners/ distributors, handling return for service requests for Scanning and Mobility units for North America • Supporting the Customer Service area of the business by: - Issuing RMA’s for product failure following the company’s guidelines for warranty/non-warranty repairs. - ACS_CRM Basic Navigation - SAP Logistics Awareness Overview - Finance Overview - SAP Basic Navigation for ECC 6.0 - CRM Quick Start Guide to Using CRM Desktop - Following up on customer expedites for product returned for repair - Solving invoice discrepancies on pricing, tax information, and shipping charges - Acting as a liaison between external/ internal customers and other Intermec business functions • Work as a team on a call center, group email box and online portal to issue RMAs as accurately and expeditiously as possible • Researching and resolving complaints to ensure customer retention and satisfaction • Customer Relationship Management - building and maintaining effective relationships with customers based on trust and mutual understanding. • Contribute to the continuous process improvement initiative • Offer support for special situations and ensure to administrate/expedite notifications, orders, monitor through to completion. - Taking lead on RMA Creation Vocollect project for ASIA, Australia and New Zealand. SC Advertel SRL Key Account Manager December 2015 - September 2016 (10 months) Bucharest, Romania Provided technical support for the existing customer portfolio. Transaction processing and overseeing customer transactions completed successfully. Opening channels of communications with the customers and maintaining the business relations in good health. Page 5 of 7 Managing various clients from various fields of business Poviding costumer care Sales / Marketing / Outsourceing SC Pass Gold SRL Bartender/Bar Manager January 2015 - November 2015 (11 months) Constantza County, Romania Managing bar inventory and assuring company-specific activities are carried out properly, following the business guidelines. Payment to suppliers and keeping records of daily/monthly sales. SC Mitzone Arena SRL Bartender January 2014 - January 2015 (1 year 1 month) Constantza County, Romania Up-selling beverages and specific products. Ensuring the needed targets are reached. SC Connecting U2 Callcenter Operator / Sales representative March 2013 - December 2013 (10 months) Bucharest, Romania B2B and B2C sales Costumer support Retention Sales / Outsourcing SC Rodwell Intro Researching SA Sales Marketing Assistant July 2012 - February 2013 (8 months) Bucharest, Romania Identifying potential customers for developing market investments. Promoting new products and services launched by the company; Maintaining relations between the company and investors SC Valoris SRL (Enel Energie Muntenia) Customer Support Representative October 2011 - July 2012 (10 months) Bucharest, Romania Processing and managing telephone calls regarding power issues Page 6 of 7 Issuing complains for B2C and B2B Dispatching technical teams on field Education Constanta Maritime University Bachelor's degree, Maritime and Naval Engineering · (2013 - 2018) Page 7 of 7