Inturi Sai Pujitha

INTURI SAI PUJITHA Email:-| LinkedIn: linkedin.com/in/sai-pujitha20 | Phone: - | Location: Hyderabad, Telangana, INDIA PROFESSIONAL SUMMARY A dedicated Technical Member with 2+ years of experience in production support, incident management, and application maintenance. Skilled in resolving critical issues, optimizing system performance, and driving cross-functional collaboration to ensure seamless operations. Proficient in root cause analysis, release management, and troubleshooting solutions. Expertise in managing Broadridge Financial Solutions' Matching and Reconciliation7 products. TECHNICAL SKILLS Programming Languages: C, Java, Python, PowerShell Database Management: MySQL, SQL query optimization, performance tuning Operating Systems: Windows Tools & Technologies: Geneos, Splunk, Remedy ITSM, Apache HTTP Server Incident & Problem Management: Remedy ITSM Application Monitoring & Troubleshooting: Log aggregation and analysis tools, Geneos Office Suite: MS Office EDUCATION Bachelor of Technology in Computer Science and Engineering Sree Dattha Institute of Engineering and Science | JNTUH, 2022 CERTIFICATIONS SQL Essential Training Artificial Intelligence Foundations: Machine Learning Generative AI Tools SQL Programming and Foundations AWS (Amazon Web Services) Blockchain PROFESSIONAL EXPERIENCE Broadridge Financial Solutions Pvt Ltd Technical Member - Production Support & Application Maintenance September 2022 – Present [ 2 years+] Responsibilities: Incident Management & Resolution: Led triage and resolution of 50+ high-priority incidents monthly, reducing MTTR (Mean Time to Resolution) by 30% through automation scripts and process optimization. System Health Monitoring: Configured Splunk dashboards to monitor application performance, proactively identifying and mitigating 95% of potential outages. Release Management: Coordinated bi-weekly deployments with DevOps teams, ensuring zero downtime for critical applications during releases. Root Cause Analysis: Conducted RCA for recurring issues, reducing repeat incidents by 40% through permanent fixes and documentation. User Support: Resolved 200+ Tier-2/3 user tickets monthly, achieving a 98% customer satisfaction score via effective troubleshooting and communication. Application Maintenance: Managed patching and upgrades for 10+ enterprise applications, improving system stability by 25%. Cross-functional Collaboration: Partnered with developers and QA teams to replicate and resolve bugs in UAT environments. Problem Management: Authored 15+ KB articles for common issues, accelerating team response times by 20%. Key Achievements: Awarded for demonstrating accountability, one of Broadridge’s core values, for outstanding performance in incident resolution and system optimization. Additional Responsibilities: Provide technical support for Broadridge’s product applications, ensuring seamless operations and issue resolution. Support Geneos real-time monitoring tool, setting up, configuring, and troubleshooting for financial institutions. Assist clients with SQL tasks such as database administration, query optimization, and performance tuning. Collaborate with cross-functional teams to enhance product performance and resolve technical issues. Conduct training and onboarding sessions for clients, helping them effectively use Broadridge's solutions. Proactively monitor systems to prevent issues, ensuring continuous operation and minimal downtime. ADDITIONAL INFORMATION Ability to thrive in high-pressure environments while managing multiple priorities. Strong problem-solving skills, ensuring minimal disruption to users and business operations.