Intihajahmad R Mullanavar

- Intihajahmad R Mullanavar - Customer Service associate Bengaluru, IN LinkedIn-www.linkedin.com/in/imtiyaz-m SUMMARY Customer Service Associate with 2.5 years of experience at Amazon, skilled in delivering exceptional customer support in fast-paced environments. Proficient in resolving complex issues, maintaining high levels of customer satisfaction, and adhering to company policies. Strong communication and problem-solving abilities, with a proven track record of handling diverse customer inquiries effectively and efficiently. Adept at using CRM tools and contributing to team success through collaboration and adaptability. Looking to leverage my experience and skills in a challenging new role PROFESSIONAL EXPERIENCE Mar '22 - Present Customer Service Associate Bengaluru, IN Amazon • Objective: Provided exceptional customer support to ensure a positive shopping experience for Amazon customers. • Solution: Efficiently handled customer inquiries, resolved complaints, and processed orders through phone, email, and chat channels. • Key Achievements: Consistently maintained a high customer satisfaction score of 95%+ over 2.5 years. Successfully resolved 90%+ of customer issues on the first contact. Trained and mentored new team members. Implemented process improvements. Always maintained myself at top 30% of Site Stack KEY PROJECTS Predicting Bike Demand for BoomBikes (Multiple Linear Regression Model) | Tech Stack: Python | Jul '24 Objective: A bike-sharing service faced revenue dips due to the pandemic and needed to predict future demand. Solution: Developed a multiple linear regression model to forecast shared bike demand based on key factors. Key Achievement: Accurately predicted bike demand, enabling the company to strategize for post-pandemic recovery. EDUCATION Apr '24 - Apr '25 Post Graduate in Data Science and AI Bengaluru, IN IIIT Bangalore & upGrad • Course Modules: ○ Data Analysis using SQL | Introduction to Python | Introduction to Machine Learning and Linear Regression ○ Time Series Analysis | Telecom Churn Case Study | Lexical Processing | Syntactic Processing ○ Business Problem Assignment Dec '19 - Dec '23 Bachelor of Arts New Delhi, IN Indira Gandhi University, Delhi • Secured 72% KEY SKILLS • Data Analysis • Data Mining • Leadership & Training • Process Improvement • Data Visualization TECHNICAL SKILLS Tools/Languages: Python, SQL, Google Analytics Database: MS SQL Server, MySQL MS Excel (Advance) ADDITIONAL INFORMATION Languages: English, Hindi and Kannada