INNOCENTIA
AWUZIE
SHEVCHENKIVSKYI PROVULOK 32, Kharkiv, Ukraine|- Summary
An energetic customer service professional with 3 solid years of experience providing diverse customer support in high volume call centre environments. Strong problem-solving skills coupled with initiative and accuracy provide a first-rate experience for the customer and facilitate the development of strong customer relationships. A self-motivated and hardworking employee with an excellent track record of meeting and exceeding productivity targets.
OBJECTIVE
To obtain employment as a customer service specialist in a dynamic company.
Education
Degree / Date of Graduation
V.N Karazin Kharkiv National University
B.A Medicine, 2019
Alison Online Diploma In Customer Service Revised 2017
Work Experience
Customer Service Representative
MD Group, Kharkiv, Ukraine
July 2019-February 2020
Customer Service Representative
Aliason Team production
January 2018-May 2019
Customer Service Representative
Securranty , Kharkiv, Ukraine
March 2020- Till date
WORK EXPERIENCE SKILLS
Interact with diverse customer base in person, online and by phone
Provide detailed information on services and products to customers
Recommend service and product options to meet customer needs
Demonstrate and instruct on products
Open new customer accounts
Complete and process contracts
Schedule and follow up on installations and service calls
Manage service, product and billing inquiries and complaints
conduct customer satisfaction surveys and generate business through follow up
maintain records of all customer interactions and transactions
produce weekly reports for management
achieve performance objectives in all areas consistently
Technical Skills
MS Office and Excel
CRM software
Canvas
data entry and collation skills
digital platforms
numeracy skills
Core Competencies
communication skills
customer service orientation
problem-solving
information management
organization and planning skills
accuracy
persuasive ability
stress tolerance
Hobbies
Reading novels| Watching movies| Travelling
