Innocent Victoria

INNOCENT VICTORIA LAGOS, NIGERIA | --| LinkedIn: https://www.linkedin.com/in/innocentvictoria/ SUMMARY ● Proven track record in enhancing operational efficiency and customer service. ● Excel in managing complex calendars, scheduling, and coordinating communications. ● Conduct thorough research to support organizational goals and optimize workflows. ● Committed to driving productivity and contributing to the company’s success through high-quality assistance. CERTIFICATIONS AND TRAINING ● Virtual Assistant Training ALX Completed comprehensive training in virtual assistance, including administrative support, communication, and technology skills. ● AICE Course ALX Specialized in leveraging AI for data processing, website creation, design, and optimizing work processes. Acquired skills in using AI tools to enhance productivity and streamline tasks. ● Project Management Dexa Gained expertise in project management principles, including planning, execution, and monitoring. ● McKinsey Forward Alumni McKinsey & Company Participated in McKinsey Forward, gaining advanced strategic and problem-solving skills from a leading global consulting firm. EDUCATION ● University of Ibadan B.A. English Language September 2020 – January 2024 WORK EXPERIENCE DreamVille Housing Virtual Assistant July 2023 - February 2024 ● Implemented a structured calendar management system, scheduled appointments, and coordinated travel arrangements. ● Reduced scheduling conflicts by 40%, improved time management, and enhanced team collaboration with 10+ stakeholders. ● Manages email correspondence and prioritized urgent inquiries, thereby increased response time efficiency by 30%, boosting client satisfaction and streamlining workflow. MJ Motors ExecutiveAssistant / Customer Support March 2022 - December 2022 ● Handled customer inquiries through phone, email, and live chat, resolved issues, and updated the customer database. ● Improved customer satisfaction by 25%, reduced response time by 35%, and streamlined order processing and returns. ● Collaborated with sales and marketing teams to implement and track promotional campaigns. Goldie Virtual Assist (Freelance) Administrative Virtual Assistant January 2023 - Till Date ● ● ● ● Conducted market research and competitor analysis to identify key trends and opportunities. Contributed to a 15% increase in business opportunities and strategic decision-making. Developed social media strategies, coordinated virtual events, and managed technical setups. Boosted online brand awareness by 30% and managed 5+ successful virtual events with high attendee satisfaction. PROFESSIONAL SKILLS ● Time Management: Prioritize and manage tasks efficiently to meet deadlines and enhance productivity. ● Attention to Detail: Ensure precision in data entry, document preparation, and project execution. ● Multitasking: Handle multiple responsibilities simultaneously while maintaining high-quality results. ● Reliability: Consistently deliver dependable results, exceeding expectations. ● Problem Solving: Apply innovative solutions to address challenges and improve workflow efficiency. ● Communication: Excel in verbal and written communication for clear interactions with clients and stakeholders. ● Organization: Maintain high levels of organization in task management, file organization, and project coordination. ● Technology Proficiency: Skilled in Microsoft Office Suite, CRM software, and project management tools, enhancing workflow and collaboration. INTERESTS ● Nature & Wildlife ● Women Empowerment ● Youth Development