Innocent Ataba Enesi

Enesi Innocent Ataba Business Development & Acquisition │Business and Financial Advisory │Relationship Management Plot 965 Cadastral Zone, Life Camp, Abuja | - |- PROFILE SUMMARY 7 years of professional experience in stewarding excellent business operations, improving excellent customer service delivery, and driving business growth and expansion strategies. Expertly manages team to achieve financial and operational targets, facilitates business development activities, and optimises business process which enhances workplace efficiency. Maintained and built healthy stakeholder relationship with the goal of accomplishing business objectives. Open to senior management opportunities. AREAS OF EXPERTISE Business Operations Management Credit and Debt Management Process Improvement Change Management Relationship Management Business Development Strategic Planning and Organisation Customer Service Management Contract Management Key Account Management Regulatory Compliance Risk Management P&L Analysis Interpersonal and Communication Skills SOFTWARE SKILLS: Flexcube, Kastle, Pay Direct, and Customer Relationship Management, Credit360 KEY MILESTONES Led team to achieve 116% Liability Sales count budget in the month of December 2018. Grew deposit base to N500M within 6 months of joining Retail Banking in 2018 Started the Zone 5 branches from inception stage and led the Branch to profitability by fast track building of customer base and controlled costs. Trained and mentored over 50 supervisors, tellers, customer service executives and direct sales. Coordinated weekend ATM monitoring activities and daily data feedback for all North 2 branches, consisting of 33 Customer service managers and 50 supervisors. PROFESSIONAL EXPERIENCE Access Bank Plc, Abuja Relationship Manager Dec 2019 till date Managing branch P&L and improving contribution margin on monthly month basis. Maintaining growth of balance sheet through sales of asset of liabilities products. Acquiring and retaining personal and affluent customers, ensuring optimal customer experience at every consumer touch point and maximizing income generation through retail transaction. Ensuring adherence to all regulatory procedures relating to customer KYC. Planning and managing sales in line with assigned financial budget. Facilitating on-the-job training both of marketing and direct sales agents. Driving sales agents towards financial inclusion of the under banked. Diamond Bank Plc, Abuja Emerging Business Account Officer Feb 2016 – Dec 2019 Acquired new to bank customers within MSME thresh hold. Generated income from my liability and risk asset portfolio. Prequalified and profiled new and existing accounts for risk asset. Presented loan requests on behalf of profiled customers and monitored loans process execution. Partnered with other internal business units and maintained a healthy customer relationship. Prepared and rendered performance report. Managed various client portfolios including financial advisory, business and asset valuation, financial Management, and investment advisory. Ensured periodic update of clients’ investment performances and indices Leveraged business opportunities by evaluating business potentials/ risks. Booked loans and leases and drove recovery of non-performing loans. Ensured prompt and satisfactory resolution of customers’ complaints. Initiated liability sales and drove volumes from new sales. Cash in Transit Rep, Jos Feb 2014 – Feb 2016 Managed staff and customers across different branches and ensured quality customer service. Handled trade transactions at branch level and worked with International operations in establishing LCs and making payments on BCs on receipt of exchange control documents. Ensured quality service delivery to customers Supervised Customer Service Teams across branches Effected inter branch/Interbank transfers and cash swap. Prepared daily, weekly and monthly proofs of General Ledger accounts. Vault custodian, making sure the vault is always secured Make sure there is availability of cash to all branches Carry out Central Bank Deposit, Withdrawal and witness cash count Carry out daily service, add cash and first level maintenance on ATMs Monitor my tellers to make sure they sort ATM fit notes Monitor the branches under my hub to make sure they close within limit Prepare and plan for the delivery and evacuation of cash to other locations Perform other regular banking activities Civil Society legislative Advocacy Center (CISLAC), Abuja Aug 2012 – Jan 2014 Administrative Officer Participated in a variety of meetings, workshops, and/or trainings for the purpose of providing or receiving information, recording minutes, and supporting the needs of the attendees Researches a variety of topics (e.g. current practices, policies, procurement issues, etc.) for the purpose of providing information and/or recommendations and/or addressing a variety of administrative requirements Maintained a wide variety of manual and electronic documents files and records (e.g. board policies, budget data, employee records, financial records, district and state reports, etc.) for the purpose of providing up-to-date information and/or historical reference in accordance with established administrative guidelines and legal requirements Write Report on the bid opening process General administrative duties: answering the phone, dispatching mail and conference papers, drafting of reports and letters, planning and organization of meetings and luncheons, making reservations and reception of guests OTHER EXPERIENCE Cash in Transit, Diamond Bank Plc, Abuja Jan 2014 – Dec 2016 Clearing Representative, Diamond Bank Plc, AbujaJan 2014 – Sep 2015 Internship, Diamond Bank Plc, Abuja Aug 2012 – Aug 2013 Nigeria Institute of Management EDUCATION BSc. in Political Science, University of Abuja, Abuja 2010 PGD. in Technology Management, National Center for Technology management 2020 2