Innocent Anuforo

Innocent Onyema Anuforo Surulere, Lagos |-| - | https://innocentporfolio.my.canva.site/ linkedin.com/in/innocent-anuforo-519581a4/ Summary Accomplished web developer and educator with over 5 years of experience in web design, animations, teaching, and customer service. Successfully designed and launched over 20 websites, improving client satisfaction by 30%. Taught web development courses to classes of up to 25 students, achieving a 95% course completion rate. Holds a Bachelor’s degree in Information and Communication Technologies and certifications in leadership, cybersecurity, and customer service. Drove continuous improvement initiatives by integrating advanced technical skills and effective communication, resulting in a 25% reduction in project turnaround time and enhanced team collaboration by 40% Dedicated to continuous improvement and excelling in challenging roles. Areas Of Expertise Customer Support specialist - Virtual Assistance - Web design - WordPress - Animation - Technical Support - Video Editing - Content Creation - Social Media Manager - Customer satisfaction specialist - Graphics Design - IT support Troubleshooting - Customer Chat and Text - Workflow Automation Education Ecole Superieure de Technologie et de Gestion • Bachelor of Science in Computer Science | Lower Second Class Sept 2017 – Oct 2021 Experience June 2021 – Present Web Designer(Freelancer), Saintstina Techworld – Lagos, Nigeria • Enhanced website design functionality, improving user experience and interface across multiple projects, leading to a 40% increase in user engagement. • Developed intricate animations, resulting in more engaging and interactive websites, contributing to a 30% rise in client satisfaction. • Mentored and coached young IT prospects, fostering new talent in the tech community, with a 50% success rate of mentees securing IT jobs. • Created visually appealing graphic designs, boosting brand identity and marketing efforts, resulting in a 25% increase in brand recognition. Social Media Manager (Freelancer), House of Boxbraids/Chi African Wears – Feb 2020 – Present Guyana, South America • Successfully managed and optimized social media accounts, leading to a 70% increase in sales through targeted ad campaigns. • Effectively responded to customer complaints and inquiries, resulting in a 60% improvement in customer retention. • Troubleshot sales issues and built strong customer relationships, achieving a 50% increase in customer satisfaction and loyalty. Volunteer Experience Aug 2024 - Present Web Designer / Web Security specialist Plant Candy – New York, United States • Designed and maintained the company’s website, leading to a 15% increase in online traffic and a 20% boost in customer engagement. • Implemented advanced security protocols, reducing cybersecurity threats by 20% and ensuring the safety of sensitive customer data. • Collaborated with the marketing team to create visually appealing and user-friendly interfaces, resulting in a 35% increase in online sales conversions Aug 2018 - Feb 2023 Education Consultant / Head Teacher Kings and Queens Bilingual Missionary School – Porto Novo, Benin Republic • Led and managed school activities, ensuring smooth and effective operations, contributing to a 20% improvement in overall school performance. • Taught science, significantly enhancing students’ understanding and performance, reflected in a 15% increase in average test scores. • Coordinated school events and programs, promoting a cohesive educational environment and increasing student engagement by 25%. Projects Nov 2020 Customer Service Optimization Project | Side Hustle • Conducted an in-depth analysis of customer feedback and interaction data using HubSpot CRM, Zendesk CRM software. • Utilized data analysis tools to identify key pain points and areas for improvement in customer service processes. • Developed and implemented strategies to enhance customer satisfaction and streamline issue resolution. • Reduced average response time by 35% through the introduction of automated response systems and improved ticket management protocols. • Presented findings and actionable recommendations to senior management using visually compelling dashboards and reports. • Achieved a 25% increase in overall customer satisfaction and a 20% reduction in repeat complaints within 6 months. Skills Soft Skills: Enhanced team communication by facilitating weekly strategy meetings, resulting in a 25% increase in project completion rate and a 30% reduction in miscommunication errors. Additional Experience, Awards And Certifications Instructor -): Managed and Taught science courses Customer Service: Problem Solving and Troubleshooting: Certified in advanced customer issue resolution, root cause identification, and effective troubleshooting techniques. Customer Service: Serving Customers Through Chat and Text: Skilled in handling customer service via chat and text, focusing on communication, problem-solving, and satisfaction. Principles Of Leadership: Qualified in Principles of Leadership, emphasizing vision setting, integrity, communication, and the ability to inspire and guide teams effectively.