Innocent Onyema Anuforo
Surulere, Lagos |-| - | https://innocentporfolio.my.canva.site/
linkedin.com/in/innocent-anuforo-519581a4/
Summary
A seasoned professional with over five years of experience in web design, customer service, and virtual assistance,
complemented by a Bachelor’s degree in Information and Communication Technologies. Skilled in leveraging tools
like Slack, Trello, Zapier, Clixlo, HubSpot, and ClickUp to enhance productivity and streamline workflows, I have a
proven track record of driving results. Notable achievements include a 70% sales increase through optimized
social media management, a 40% boost in user engagement via web design, and a 35% rise in online sales
conversions during my tenure at Plant Candy. My dedication to continuous improvement and innovative
problem-solving has consistently delivered measurable success across projects.
Proven track record of delivering exceptional results, As a skilled content creator and social media strategist, I
specialize in delivering platform-specific, engaging content, including video editing and voice-over production,
that drives up to 60% increased engagement. Proficient in Canva, Premiere Pro, and Hootsuite, I have helped
brands build loyalty, enhance visibility, and achieve exceptional growth. Whether collaborating in corporate or
educational environments, my focus is on creating impactful visuals and strategies that resonate with audiences
and deliver tangible results.
Areas Of Expertise
Customer Support specialist - Virtual Assistance - Web design - WordPress - Animation - Technical Support - Video
Editing - Content Creation - Social Media Manager - Customer satisfaction specialist - Graphics Design - IT support
Troubleshooting - Customer Chat and Text - Workflow Automation
Education
Ecole Superieure de Technologie et de Gestion
• Bachelor of Science in Computer Science
Experience
January 2025 – Present
Head of Graphics Design Tepsol Universe Nigeria– Remote
• Spearheading the development of creative design strategies as the Head of Graphics Design, ensuring
consistency across all visual communications. Focusing on delivering innovative solutions that align with the
company’s goals, enhancing both internal and external brand perception.
• Overseeing the production of high-quality graphics and marketing assets, collaborating with cross-functional
teams to meet project objectives. Driving impactful design initiatives that resonate with target audiences and
support the company’s mission.
Content Creator and Scheduler, Digital Church – Upwork Remote
November 2024 – Present
• Developed and edited engaging videos and podcasts, transforming them into captivating reels for Facebook,
Instagram, and YouTube, tailored to maximize audience engagement.
• Strategically scheduled content across six different social media platforms using Loomly and Hootsuite, ensuring
timely and consistent delivery to enhance brand visibility and reach.
• Worked with cross-functional teams to align content with marketing goals, utilizing analytics to refine strategies
and optimize performance.
Web Designer / Web Security Specialist Plant Candy New York – Remote
November 2024 – Present
• Designed and developed the company website and intranet, enhancing user experience and functionality, which
led to retention after a successful three-month volunteer period.
• Implemented robust security measures to protect the website from potential threats, ensuring data integrity and
user privacy.
• Providing technical support as needed, assisting team members with website-related issues and fostering a
smooth operational environment.
Canva nutrition video, Your Fides – Upwork Remote
September 2024 – Present
• Created visually appealing nutrition videos using Canva, effectively communicating key dietary information and
promoting healthy eating habits.
• Designed engaging graphics and animations that enhanced viewer understanding and retention of nutritional
concepts.
• Collaborated with nutrition experts to ensure content accuracy and relevance, resulting in a highly informative
and shareable video.
Video Creation and Design for Script with Voice Over, Gabriel Lopez Ventures – September 2024 – November
Upwork Remote
2024
• Developed and designed engaging videos based on provided scripts, seamlessly integrating voiceovers to
enhance storytelling and viewer engagement.
• Utilized advanced editing techniques and software to create polished final products, ensuring that the visuals
and audio elements aligned perfectly with the script’s intent.
• Collaborated closely with clients to refine scripts and incorporate feedback, achieving high levels of satisfaction
and delivering projects on schedule.
Image Research and Editing Specialist for TikTok Content, Digital Lec – Upwork
September 2024 – October
Remote
2024
• Conducted extensive image research and editing for over 75 TikTok videos, resulting in a 60% increase in viewer
engagement, significantly enhancing brand visibility and audience interaction..
• Highly skilled in using leading editing software, consistently producing top-notch visuals that have achieved a
90% satisfaction rate among clients, as reflected in their feedback and requests for revisions.
• Effectively coordinated numerous image projects at once, guaranteeing timely delivery of all assignments, even
when faced with challenging deadlines.
Virtual Assistant (Creative Video Creation and Editing Specialist), Gabs Channel
September 2024 – October
– Upwork Remote
2024
• Developed and produced over 50 videos that increased viewer engagement by 60%, effectively boosting brand
visibility and audience interaction.
• Proficient in industry-standard software, delivering polished videos with a 99% client satisfaction rate based on
feedback and revisions.
• Successfully managed 10+ video projects simultaneously, ensuring a 100% on-time delivery rate, even with
tight deadlines.
Virtual Assistant / Graphics Design (Data Entry), Vici Graphics And Decor –
September 2024 – October
Remote
2024
• Achieved a 99% accuracy rate in data entry tasks, ensuring that all information is error-free and reliable.
• Streamlined data entry processes, reducing turnaround time by 25% and enabling quicker decision-making.
• Actively identify and resolve discrepancies in data, maintaining a high level of integrity and trust in all
deliverables.
Virtual Assistant Specialist (Scheduling), ALX – Remote
July 2024 – September 2024
• Specialized in scheduling and calendar management, coordinating meetings and appointments across multiple
time zones with a 98% accuracy rate.
• Streamlined the scheduling process, reducing scheduling conflicts by 30% and increasing team productivity.
• Proactively managed last-minute changes, ensuring all deadlines were met and maintaining a high level of client
satisfaction.
Customer Service Specialist (Freelancer), House of Boxbraids/Chi African Wears –
June 2021 – Present
Guyana, South America
• Managed and optimized social media accounts, leading to a 70% increase in sales through targeted ad
campaigns.
• Effectively responded to customer complaints and inquiries, resulting in a 60% improvement in customer
retention..
• Troubleshot sales issues and built strong customer relationships, achieving a 50% increase in customer
satisfaction and loyalty.
Web Designer(Freelancer),Saintstina Techworld – Lagos, Nigeria
February 2020 – Present
• Enhanced website design functionality, improving user experience and interface across multiple projects, leading
to a 40% increase in user engagement.
• Developed intricate animations, resulting in more engaging and interactive websites, contributing to a 30% rise
in client satisfaction.
• Mentored and coached young IT prospects, fostering new talent in the tech community, with a 50% success rate
of mentees securing IT jobs.
Volunteer Experience
August 2024 - November
2024
• Designed and maintained the company’s website, leading to a 15% increase in online traffic and a 20% boost in
customer engagement.
• Implemented advanced security protocols, reducing cybersecurity threats by 20% and ensuring the safety of
sensitive customer data.
• Collaborated with the marketing team to create visually appealing and user-friendly interfaces, resulting in a
35% increase in online sales conversions.
Education Consultant / Head Teacher Kings and Queens Bilingual Missionary
August 2018 - February 2023
School – Porto Novo, Benin Republic
• Led and managed school activities, ensuring smooth and effective operations, contributing to a 20%
improvement in overall school performance.
• Taught science, significantly enhancing students’ understanding and performance, reflected in a 15% increase in
average test scores.
• Coordinated school events and programs, promoting a cohesive educational environment and increasing student
engagement by 25%.
Web Designer / Web Security specialist Plant Candy – New York, United States
Projects
November 2020
Customer Service Optimization Project | Side Hustle
• Conducted an in-depth analysis of customer feedback and interaction data using HubSpot CRM, Zendesk CRM
software.
• Utilized data analysis tools to identify key pain points and areas for improvement in customer service processes.
• Developed and implemented strategies to enhance customer satisfaction and streamline issue resolution.
• Reduced average response time by 35% through the introduction of automated response systems and improved
ticket management protocols.
• Presented findings and actionable recommendations to senior management using visually compelling
dashboards and reports.
• Achieved a 25% increase in overall customer satisfaction and a 20% reduction in repeat complaints within 6
months.
Skills
Soft Skills:Time management, communication, continuous learning, organization, problem-solving, adaptability,
attention to detail, customer service, proactive, confidentiality, collaboration, Creativity, empathy.
Additional Experience, Awards And Certifications
Virtual Assistant Training (ALX): Certified in Virtual Assistance through ALX, with expertise in providing
administrative support, managing digital tools, and streamlining operations in a virtual environment. Proficient in
communication, time management, and using technology to enhance productivity and efficiency in remote
settings.
Instructor -): Managed and Taught science courses
Customer Service: Problem Solving and Troubleshooting: Certified in advanced customer issue resolution, root
cause identification, and effective troubleshooting techniques.
Customer Service: Serving Customers Through Chat and Text: Skilled in handling customer service via chat
and text, focusing on communication, problem-solving, and satisfaction.
Principles Of Leadership: Qualified in Principles of Leadership, emphasizing vision setting, integrity,
communication, and the ability to inspire and guide teams effectively.
On-Demand IT Skills Training (Digital Witch): Qualified in On-Demand IT Skills Training, with a focus on
virtual assisting, technical support, and customer support. Proficient in utilizing the right tools to deliver
high-quality service, solve problems efficiently, and contribute effectively to digital communities.
Cyber Security Training (Coursera): Certified in Cyber Security through Coursera, with a focus on protecting
digital infrastructures, identifying threats, and implementing robust security protocols. Skilled in using
industry-standard tools and practices to safeguard data, manage risks, and maintain system integrity.
