Innocent Abubhenre Igiwa

INNOCENT ABUBHENRE IGIWA Address: 22 Huntingdon Avenue, Chadderton, Oldham, Manchester, OL9 7RZ | Mobile: - Email:-| Certifications: tinyurl.com/2p8c69rt LinkedIn: https://www.linkedin.com/in/innocent-igiwa PROFESSIONAL SUMMARY Visionary and execution-oriented Senior Business Intelligence and Data Analyst with over 10+ years of experience in diverse sectors managing Financial Operations, Payment Schemes, Sales Processes, End User Request Resolution, Client’s Data Interpretation, and Customer Relationships. Equipped with skills of gathering and providing analytic modelling for structured and unstructured data used to determine major business initiatives; functionally to design, develop and deploy strategies for intelligence environment. Furnish insights, analytics and business intelligence used to advance opportunity identification, process reengineering and corporate growth. A dynamic leader: keen eye to identify and calibrate talents in team members, empower them, and develop them into peak performers. Actively seeks to contribute expertise in advanced leadership, project oversight and training aid development toward optimizing the goals of a global organization in management roles. CORE COMPETENCIES ▪ Data Structures & Visualization ▪ High Profile Project Management ▪ Statistical Computing Methods ▪ Training New BI Analysts ▪ Data Science Research Methods ▪ Cross-Functional Team Collaboration ▪ Database Management Tools ▪ Technology Planning & Integration ▪ Robotic Process Automation ▪ Vendor Relationship Management Technical Proficiencies ▪ Programming Skills (SQL, Python); Data Visualization (Power BI, Tableau) ▪ ▪ ▪ ▪ ▪ Sales Management Competitive Intelligence Requirements Gathering Predictive Modelling Financial Management SKILLS AND EXPERTISE HIGHLIGHT ▪ Strong knowledge of technical implementations and upgrades, QA processes, and change request management in deadline driven environments; advanced expertise in database management, including data mining, analysis, and reporting. ▪ Understands and manages user data access security at various levels for Business Intelligence applications. ▪ Excellent understanding of business intelligence and data warehousing best practices such as star schema, snowflake schema and hierarchies ▪ Highly skilled at data validations in relational databases ensuring data type integrity, referential integrity, joins, nullability, primary key and foreign key relationships. ▪ Demonstrated success directing and implementing strategies that engage consumers of top technical solutions with highly visual and captivating experiences and managing world-class customer service innovations. KEY CAREER ACHIEVEMENTS ▪ Functionally implemented an early warning alert system which resulted in 80% reduction sales onboarding flow glitches. Made a significant contribution to the team's 102 percent year-over-year sales growth in 2018. ▪ Successfully achieved a 60% increase in efficiency by automating compensation processes for key departments such as sales, wealth management, and recovery. ▪ Created critical visualization and analysis dashboards that increased the speed of strategy development in the Sales team by 70%. ▪ Bottlenecks associated with dashboard visualization refreshes and deployment to stakeholders were reduced by 90%. ▪ Increased daily sales productivity by 10% in 2019 by delivering a strategic sales report that provided better insight into the sales analytics process. ▪ Achieved 80% decrease in staff attrition rate in 2018 because of strategic changes in team management structure. PROFESSIONAL EXPERIENCE RENMONEY MICROFINANCE BANK, LAGOS, NIGERIA Renmoney is a microfinance bank that prides itself as Nigeria's most convenient lending company with innovations that deliver outstanding service experiences. Renmoney grant both personal and micro-business loans ranging from N50,000 to N6 million. MANAGER, BUSINESS INTELLIGENCE July 2021 – Present Duties and Responsibilities ▪ Decrease the company's risk exposure by creating procedures for client portfolio review and conducting review every six months. ▪ Work closely with various functional teams to translate business requirements into optimized semantic layers, reports and dashboards. ▪ Develop business requirements, assess current reporting capabilities, and make recommendations regarding enhancement of our BI analytical tools. ▪ Lead the design, development, and implementation of essential business intelligence programs and projects that support strategic decision-making throughout the organization ▪ Responsible for the organization's reporting, analytics infrastructure, and tools, as well as laying the groundwork and long-term vision. Promoted the establishment of data governance best practices by identifying data quality issues. BUSINESS INTELLIGENCE & REPORTING October 2019 – June 2021 Duties and Responsibilities ▪ Operationalised business growth solutions and conducted advanced analytics to identify opportunities and strengths to meet business goals. ▪ Analysed business requirements and processes and recommended them to the management and executives for implementation; worked with important top-level stakeholders to develop business strategies. ▪ Created and maintained documentation that includes the design, requirements and user manuals for the organisation. ▪ Created and maintained data visualizations that educate, inform and engage business partners on key metrics and performance measures. ▪ Mentored and groomed junior business intelligence and data analysts; these analysts consistently met the company’s set target and objectives through my guidance. SALES SUPPORT MANAGER November 2016 – September 2019 Duties and Responsibilities ▪ Coordinated and assisted the sales department teams with strategic planning for online, branch, and direct sales networks (over 400 staff members). ▪ Developed budgets and forecasts and continuously monitored sales performance to meet and surpass department/organizational objectives. ▪ Advanced and maintained effective working relationships with clients, suppliers, administration and sales teams. ▪ Introduced, demonstrated, supported and trained team members on the use of asset management tools and systems in support of customer financing. ▪ Provided strategic recommendations after reviewing processes, initiatives, and departmental strategies for efficiency. WAKANOW.COM LIMITED, LAGOS, NIGERIA Wakanow.com Limited is an online travel company; The Company offers flight booking, hotel reservations, vacation packages, travel cards, and advisory services. SALES MANAGER September 2015 – October 2016 Duties and Responsibilities ▪ Worked with the marketing department to create annual marketing plans, provided advice on realistic forecasts for each product and territory (based on historical data, market trends, competitive activity, and promotional strategy). ▪ Collaborated with operations team to ensure that new programs, services, amenities, etc. targeted for the Individual Travelers are effective and assist in the further growth of the Individual Travel market segments. ▪ Developed and implemented strategies for effectively managing a network of 32 locations with a total of 175 employees to achieve sales goals. ▪ Produced accurate and timely reports that meet the needs of the Sales & Marketing department and senior management, including the reporting of appointments, calls made and business leads. NATIONAL SALES COORDINATOR August 2014 – September 2015 Duties and Responsibilities ▪ Functionally worked directly with the Head of Sales, assisted the sales team with strategic branding campaigns. ▪ Worked with the Sales and Marketing team to develop programs and offerings to promote to existing and prospective accounts/corporations. ▪ Created persuasive proposals and sales presentations highlighting key benefits, travel ratings, trends & impressions. ▪ Supported a 32-branch network (with a total of 175 staff members); analysed and assessed the efficacy of sales methods, plans, and strategies. ▪ Provided senior management with strategic analysis and recommendations on sales and marketing strategies, initiatives, and plans ▪ Implemented overall sales objectives (created monthly and quarterly sales goals for the team) and evaluated performance DATA CLINIC (MTN NIGERIA), LAGOS, NIGERIA The data clinic is an independent contractor of MTN Nigeria that provides the benefit of an outsourced customer service. Its staff are work in various MTN Nigeria customer service centre and provide customer service to walk in customers CUSTOMER SERVICE CENTRE MANAGER April 2012 – August 2014 CUSTOMER SERVICE CENTRE TEAM LEAD June 2011 – April 2012 CUSTOMER SERVICE AND SALES CONSULTANT October 2010 – June 2011 Duties and Responsibilities ▪ Provided leadership to a group of service centre specialist on the operational management of the telecommunications services, ensuring delivery of contractual obligations. ▪ Ensured that all the necessary operational policies, procedures and processes are clearly documented, regularly reviewed, and cascaded where necessary ▪ Identified areas of improvement in systems and process within the centre and plan ▪ Established performance goals, allocated resources, and mentor reporting lines the business unit. ▪ Collaborated with management to develop customer service initiatives ▪ EDUCATION ▪ MSc of Artificial Intelligence and Data Science - University of Hull, United Kingdom ▪ B.Sc. (Hons) Biochemistry (Second Class Upper) - Delta State University, Abraka TRAINING AND CERTIFICATIONS ▪ The Python Bible™ | Everything You Need to Program in Python (Udemy) ▪ Python A-Z™: Python for Data Science with Real Exercises (Udemy) ▪ Advanced SQL + MySQL for Analytics & Business Intelligence (Udemy) ▪ Up & Running with Tableau Desktop - Tableau for Beginners (Udemy) ▪ Power BI Masterclass – Dashboard and Power BI Service (Udemy) ▪ Power BI Masterclass – Data Modelling and Dax Formulas (Udemy) ▪ Customer Analytics by University of Pennsylvania (Coursera) ▪ Operations Analytics by University of Pennsylvania (Coursera) In View 2008 -