Innah Camila
ADMINISTRATIVE / SOCIAL MEDIA
I’ve had experience working as a Customer Service Representative and as a Front Desk associate
which mostly cater interacting with customers through phone or in person so I’m very confident in
regards to my speaking capabilities in general. I’ve also been working as an administrative assistant
for almost a 2 years as well as helping the marketing team in regards with events. I've been working
as well as a Social Media Marketing in creating contents for an employment agency
Contact
335 Bulacan St
Mountain View
Balibago Angeles City-https://www.behance.
net/innah-hesperas
@innahcamilaesperas
Education
2013 - 2016
Bachelor of Commerce
Major in Management
Saint Paul School of
Professional Studies
Expertise
Customer Service
Administrative Task
Canva
Social Media Marketing
Facebook Ads
Recruitment
Experience
Aug 2020 - Present
The VA Queens | Remote
Social Media Marketing (Freelancer)
Running company social media advertising campaigns.
Formulating high-quality novel written and visual content for each social media
campaign.
Building a social media presence by maintaining a solid online presence.
Responding to comments on each of our accounts.
Overseeing customer service provided via social media
Sept 2021 - Dec 2021
Aruga By Rockwell | Makati City, Philippines
Front Desk Associate (Cross Posted Job)
Arrange travel and accommodations, and prepare vouchers
Resolve customer issues, complaints, problems in a quick, efficient manner to
maintain a high level of customer satisfaction and quality service.
Aug 2019 - Dec 2021
The Rockwell Club | Makati City, Philippines
Membership Documentation Assistant
Handled multiple members accounts.
Updating and safekeeping of members profile
Provides data analytic report for management
Helps marketing team in social events
June 2018 - July 2019
Intercontintental Hotel Groups | Makati City, Philippines
Reservation Sales Specialist
Assisting and advising customers who may be choosing from a variety of hotel
options.
Making reservations for customers based on their various requirements and
budgetary allowances.
Processing payments and sending confirmation details to customers.
Selling and promoting reservation services.
Answering any questions customers might have about the reservation process
March 2017 - March 2018
Zpad Residences | Tacloban City, Leyte
Front Desk Associate
Receiving visitors at the front desk by greeting, welcoming, directing and
announcing them appropriately
Answering screening and forwarding incoming phone calls
Receiving and sorting daily mail/helping guest booking their desired room type
