Inioluwa Akinleye

AKINLEYE INIOLUWA ⧫ Cell: - ⧫ Email:-⧫Address : Babington Street, Along General Gas Road. Iyana Church, Ibadan, Oyo state, Nigeria. CUSTOMER EXPERIENCE ANALYST OBJECTIVES To secure a communication related position with an organization that provides a positive learning environment. Implement novel strategies for the company’s marketing department, simultaneously grow and contribute to the overall success of the company. CORE COMPETENCIES ● Excellent communication and interpersonal Skills ● Active Listening ● Ability to work independently ● Collaboration and teamwork Skills ● Time Management Skills ● ● ● ● ● CRM Tools: Intercom, Powebi and Salesforce Research Skills Communication Software: Slack, Notion, Kissflow and Bamboo HR Microsoft Office Suite Apple Developer and Google Console ● Social Media Management ● Public Speaking Skills ● Critical thinking and problem solving Skills ● Digital Marketing ● Project Management ● Flexibility and Adaptability PROFESSIONAL EXPERIENCE CX Analysts Flutterwave Technology Solutions May 2021 – Present Lagos State ● Researched and recommended product improvement for better customer experiences. ● Efficiently review ratings of apple developer and Google console on Play Store. ● Evaluate challenges gotten from customer queries and inquiries on emails, calls and social media platforms. ● Perform statistical analysis on data sets from 200 emails and social media feed backs per day with a goal to complete customer satisfaction. ● Part of the team successfully performing the largest technology solution in history. Social Media Manager Fore Media Group December 202O – March 2021 ● Created weekly and monthly contents for social media platforms like Facebook. Twitter, LinkedIn etc to pull an audience of user story. ● Developed content for and strategized branding of content through social media activities (Twitter, Facebook) as the Social Media Manager. ● Monitored and supervised 80% digital activities of social media to analyze what kind of content our audience relate with better. ● Ensured engagement and page visibility by orchestrating creative harsh tags which increased the following from 5000 to 10,000. ● Designed emails with mail chimp for newsletters and contents. Classroom Teacher (NYSC) Grasam International School June 2019 - May 2020 ● Monitored and supervised subject teachers in ensuring students are taught and evaluated. ● Led weekly problem-solving and discussion sections for groups of 10-30 history students. ● Prepared subject material on literature and history; including lectures, exams, homework, and practice problems. ● Collated data of the class population and took daily attendance of 100 students. ● Presented solutions to exam problems, assisted with assignments and graded exams. ● Worked on different committees including academic boards, governing bodies and task groups. January 2016 - August 2017 Newsroom intern Paramus New Jersey Impact Business Radio ● Wrote, compiled and edited 70% published news at the directives of Newsroom Editor. ● Reported and edited political, business and entertainment News Items at the instructions of the Editor. ● Ensured an efficient and prompt broadcast of News alongside the Newsroom Team. B. 2019 Sc. In Classics University of Ibadan, EDUCATION Senior Secondary School Certificate Federal Government College, Oyo March 2014 - April Ibadan, Oyo State September 2010 - July 2013 Oyo State VOLUNTEER Publicity Manager Tunde Odunlade Arts and Culture Connexions January 2021 – Present ● Demonstrate excellent communication skills by communicating plans including strategy, goals, budget and tactics. ● Cultivates and manage media relations strategy, seeking high-level placements in print, broadcast and online media. ● Outlines and coordinate all public relations activities involving the gallery to an audience of 30 people. ● Drafts interactive digital presentations for gallery exhibition catalogue. Content Writer Fari Africa August 2017 - January 2017 Ibadan, Oyo State ● Generated informational contents that aligned with the organization's goals and focus. ● Assisted in planning outreaches and strategizing communications. ● Compiled and edited articles on various topics including health policy, economy, politics. News Editor PAF Radio January 2021 - May 2021 ● Oversaw 80% of News content for the newsroom ● Conducted interviews, co-produced documentaries and broadcasted live coverages with 5 others. ● Anchored Weekly Twitter Chat that addressed Female concerns in Nigeria and Africa. ● Reviewed, edited and reported News for the station. Available Upon Request REFERENCE