Iniobong Odiot

CERTIFICATE INIOBONG ODIOT Virtual Assistant Malari, Yobe, Nigeria | --SUMMARY ● Energetic self-starter with experience in Administrative Support, Social Media Management and Customer Service. ● Excels in providing admin support to startups, businesses and organizations; especially skilled with handling complex calendars and managing inbox. ● Completed 8 weeks intensive Virtual Assistant course. WORK EXPERIENCE Social Media Manager Emkay Luxury Collections – Uyo ● ● ● ● 2024 - Present Promote the brand and drive visibility to it through content creation Manage both the Facebook and Instagram page Create content and schedule them using buffer. Engage with the audience and respond to their comments and messages. Control Department Manager AppCake Limited– Hong Kong ● ● ● ● 2022 - 2023 Monitored a team of 15 employees daily through Time Doctor application Viewed hundreds of screen-casts, and analyzed keyboard and mouse activities for each employee Practiced daily Google sheet maintenance and provided daily productivity reports through zoom meetings Analyzed employee's work time and prepared weekly reports which enabled me to gain extensive management and team collaboration. Marketing Agent/Customer Support 2019 - 2020 Opay Digital Services – Akwa Ibom, Nigeria ● Onboarded 50+ new merchants within 2 months to use the Opay digital products and services and maintained their data using the company's integrated CRM system ● Educated customers on the appropriate use of the Opay app and provided basic technical support for them on a wide range of company services ● Responded to customer’s inquiries and resolve their complaints promptly through chats and calls thereby increasing customer's trust and satisfaction ● Created high quality professional relationships with customers and won loyal customers SKILLS Google Worksp ace, Buffer Ms, Office Suite, Email/Calendar Management Social Media Management, Online Research/Data Entry, Travel planning. SOFT SKILLS Effective Communication Problem Solving Attention to detail Time management Organization Team Work Appointment scheduling Graphics design Multitasking CERTIFICATE ● ● Google Professional Workspace Administrator Certificate ALX Virtual Assistant Certificate EDUCATION Bachelor of Science in Biochemistry 2015 - 2021 University of Uyo – Akwa Ibom, Nigeria