Iniobong Nwa

Hi there, and welcome to my profile! As your Virtual Assistant, I’m here to take care of your administrative tasks with precision and attention to detail, giving you the freedom to focus on what matters most and boosting your overall productivity. With over 4 years of experience in, managing administrative tasks, Customer Support & Operations, I specialize in ensuring smooth and efficient workflows that enhance customer satisfaction and business success. My expertise spans customer service, administrative support, data management, process automation, and operational efficiency, allowing businesses to streamline processes and deliver exceptional service.

🔹 Customer Support & Operations

• Managing and resolving customer inquiries efficiently via email, chat, and phone
• Troubleshooting technical issues and escalating when necessary
• CRM management (Zendesk, Freshdesk, HubSpot, Salesforce)
• Handling refunds, account verifications, and subscription management
• Identifying customer pain points and proposing process improvements

🔹 Administrative & Virtual Assistance

• Scheduling appointments and managing calendars (Google Calendar, Calendly)
• Email management, organization, and follow-ups
• Travel arrangements and itinerary planning
• Data entry, data mining, and research (Google Suite, Microsoft Office)
• Document organization and report creation.

🔹 Process Automation & Tech Tools

• Customer Support & CRM: Zendesk, Freshdesk, HubSpot, Salesforce
• Admin & Operations: Google Suite, Microsoft Office, Dropbox
• Task & Project Management: Trello, Asana, Monday.com, Notion
• Process Automation: Zapier, Make
• Social Media & Content Management: Canva, Buffer
• Email Marketing: Mailchimp
• Data Handling & Research: Web Scraping Tools, Google Keyword Planner

🔹 Soft Skills & Strengths

• Strong problem-solving and multitasking abilities
• Adaptable in fast-paced environments
• Excellent written and verbal communication
• Detail-oriented and highly organized
• Customer-centric approach with a passion for improving user experience

Let’s connect and discuss how my expertise in customer operations, automation, and administrative support can add value to your business!