Iniobong David

Efficient VIRTUAL ASSISTANT By Iniobong David LIST OF CONTENTS 03 04 ABOUT ME 05 PERSONAL SKILLS 06 INTERNSHIP 07 08 WORK EXPERIENCE 09 WHAT I BELEIVE 10 PROJECT TASKS 11 WORKING WITH TOOLS 13 CONTACT EDUCATION/CERTIFICATION TOOLS USED ABOUT ME I'm an efficient Virtual Assistant and Sales Representative with 5+ years of experience supporting business growth through seamless admin support, lead generation, travel management and research. Tech-savvy, I thrive in remote environments, managing everything from calendars and CRM systems to outbound sales and appointment setting. Passionate about efficiency and relationship-building. I bring a client-first mindset and a proven track record of exceeding expectations. INIOBONG DAVID Virtual Assistant EDUCATION MSc. Urban and Regional Planning – University of Nigeria, Enugu (2024) BSc. Urban and Regional Planning – University of Uyo, Uyo (2010) CERTIFICATION Dexa: Virtual Assistant Professional (2025) Digital Watch Academy: IT In-demand Skill Training (2025) Alison - Fundamentals of Customer Service (2025) personal SKILLS Excellent communication and interpersonal skills Strong attention to detail and organizational ability Fast and accurate typing Self-motivated with the ability to work independently Quick to adapt to new tools and technologies Time management and multitasking Growth mindset and commitment to continuous learning Client-focused and results-driven Ability to work with a Team INTERNSHIP Role: Project Management Intern Excelerate: April, 2025 Planned, designed and coordinated a global events according to goals and objectives. Created and maintain a comprehensive project schedule covering all four phases of the project and integrated milestones dates into the schedule e.g., Team charter and Project Charter Submission, Aligned timelines with key deliverables and stakeholder expectations. Identified and map out task dependencies (e.g., marketing campaign cannot launch until speakers are confirmed). Developed a Gantt chart to visually represent, project phases, start and end dates, task dependencies and milestones using Excel. Coordinated with team members and stakeholders to confirm availability for key tasks and allocation of resources efficiently according to the budget. Tracked and Monitored risks and Mitigation via Scheduling Tools Communication and Coordination of activities with both team members and stakeholders work EXPERIENCE Administrative Officer Bertoff Limited | 2020 – 2024 Conducted in-depth research that supported decision-making, reducing reporting time by 25%. Organized and maintained over 1,000+ digital files, improving document retrieval efficiency by 40%. Scheduled and coordinated 50+ meetings annually, increasing team productivity by 30%. Handled confidential documents with 100% accuracy, ensuring data privacy and compliance. Vice Principal / Geography Teacher Jupepasil International School | 2019 – 2020 Reduced administrative errors by 35% through improved record-keeping and scheduling systems. Contributed to a 25% rise in student enrollment via targeted marketing efforts. Sales and Lead Generation Specialist Topnotch Limited | 2020 – 2022 Boosted lead conversion rates by 40% through tailored sales strategies and CRM optimization. Maintained a client retention rate of 85% by nurturing relationships and ensuring follow-up efficiency. Ranked in the top 10% of sales reps consistently by exceeding quarterly targets. Digital Marketing & Customer Support Assistant BlueWorld Limited | 2014 – 2019 Increased email open rates by 25% through engaging, wellcrafted campaigns. Contributed to 30% improvement in online brand engagement via digital content and support. Delivered timely responses to support queries, improving customer satisfaction by 40%. TOOLS USED TRELLO ASANA ZAPIER PICKTIME MONDAY.COM APOLLO GOOGLE DRIVE ANYDESK NIFTY CLOCKIFY AIRTABLE CALENDY LEMLIST CLICKUP DROPBOX AIRBNB PRICELINE BOOKING.COM WHAT I BELIEVE I believe in transparency, clear communication, and a growth mindset, the belief that skills and intelligence can be developed through dedication, learning, and resilience. This approach helps me embrace challenges, stay adaptable, and continually improve in both my personal and professional journey. I value progress over perfection and always strive to create positive, lasting impact in everything I do. PROJECT TASKS TASKS 01: RESEARCH Client Task: "Can you research the top trending sneakers in 2025 and provide a brief summary of the most popular models and why they’re trending?" How to Research Search reliable fashion and sneaker trend sources (e.g., StockX, Hypebeast, fashion blogs). Identify 4–5 trending sneakers, including brand, model, and key features and price. Provide client with two options for price and explain why each is trending (e.g., celebrity endorsement, comfort, design). Present results clearly in bullet points or a short summary with links to sources. TASKS 02: ORGANISING FILES Client Task: I’ve just wrapped up a few marketing campaigns and have tons of digital assets—images, reports, email copy, spreadsheets—scattered across my Google Drive. It’s becoming overwhelming, and I’m having trouble finding what I need when I need it. ·Could you please organize these files into a clean, easy-to-navigate structure? How to Tackle This Task 1. 2. 3. 4. 5. Audit Existing Files Create Folder Structure Sort and Move Files: Rename Files Clearly Backup Share (Optional) TASKS 03: TRAVEL MANAGEMENT Flight: Round-trip LAX → London Departing: Next Monday Returning: Following Monday Business Class with lay-flat bed Hotel: Luxury hotel in Central London $450 per night Steps to Tackle the Task 1.Confirm Travel Dates 2.Search for Business Class Flights Use: Google Flights. Business Class only Lay-flat bed seat (check seat type) Direct or 1-stop max Short travel time Note price, airline, flight times, seat type. 3. Search for Luxury Hotel Options in Central London Use: Booking.com, Expedia, Hotels.com, Google Hotels. 4–5 star rating Guest rating 8+/10 Budget: ≤ $450/night Location: Mayfair, Soho, Covent Garden, Kensington, Westminster 4. Compile and Compare Options List 2–3 top flight and hotel options. Include key details: price, amenities, travel time, and cancellation policy. Paste and mail client to choose TASKS 04: CUSTOMER SERVICE As a customer service rep for an online clothing, you rec report of a wrong order of a big size. how would you han Acknowledge the Issue Promptly Verify Order Details Check Return Policy: Review the company's return policy to confirm if returns for wro are covered (e.g., free returns, time limits). Apologize and Reassure example: "We apologize for the mix-up and will make this right as soon as Offer a Solution Based on Policy Be efficient and proactive Confirm Next Steps ·Send a follow-up email with tracking details and return instru Working WITH TOOLS Creating new contacts in Hubspot LEAD GENERATION Generating leads for Businesses in Uyo, using Apollo LEMLIST Sending Emails campaign from Generated leads in Lemlist USING ZAPIER FOR AUTOMATION Creating an automation in Zapier notifying Watsup when there is a new file upload in google drive ASANA Working with tasks on Asana SLACK Chatting and sending messages through slack FRESHDESK Resolving customer complaint in Freshdesk MONDAY.COM Planning of a Mini mart in monday.com CALENDY Creating an Event CLICKUP Creating Tasks THANKS FOR WATCHING --www.linkedin.com/in/iniobong-onyekachi-david-virtualassistant