Iniobong Bartholomew Sunday

INIOBONG BARTHOLOMEW SUNDAY (- | Uyo, Akwa Ibom State |-| LinkedIn Dynamic and skilled administrative support professional, experienced in delivering exceptional technical support and administrative assistance. Proficient in help desk operations, email management, and calendar organization, demonstrated expertise in managing data and workflows using Microsoft Office Suite, Google Workspace, Expensify, Calendly, Slack, Asana, Trello, Zapier, Loom, Freshdesk, and Hubspot. With excellent communication and problem-solving skills, dedicated to coordinating scheduling, preparing executive briefs, and ensuring seamless operations. Proficient in business development management, driving efficiency and productivity, ideal for a Virtual Assistant role in a dynamic and innovative environment SKILLS • • Customer Service (Zendesk) Administrative Support • • • Helpdesk Operations Workflow Automation (Zapier/Asana/Trello) CRM Tools (Freshdesk/Hubspot/Trello/ Calendly/Monday.com) Travel Itinerary Management (Booking.com) Technical Support (Google Workspace/ Loom) • • • • • • • • • • Team Collaboration (Slack) Microsoft Office Suite Order Processing Calendar Management Email/Chat Support Appointment Scheduling Complaint Resolution Virtual Event (Zoom/GoogleMeet) EXPERIENCE Data Analyst (Volunteer) November, 2023 - Present Start Innovation Hub (Tech; In collaboration with Google) Uyo, Nigeria. Accomplishments: • As a Data Analyst, I conducted comprehensive data analysis on datasets including data cleaning, modeling, and visualization using tools like Python, Power BI, SQL. • I utilized statistical techniques to extract insights from datasets and presented findings to stakeholders using Microsoft Excel for small datasets and SQL for large datasets. • Additionally, I implemented data-driven strategies to optimize business processes and improve decision-making. Executive Virtual Assistant (remote) August, 2022 - Present Digital Afrique Limited (eCommerce) Uyo, Nigeria. Accomplishments: • As an Executive Virtual Assistant, I provided comprehensive administrative support including appointment setting/scheduling, logistics coordination, and booking flights and accommodations. • I managed data and information using tools like Microsoft Office Suite and Google Workspace, ensuring efficient data organization and retrieval. • Additionally, I used Expensify for expense reports, Calendly for scheduling, Slack for communication, and Booking.com for accommodation bookings and itinerary management. Business Development Manager (hybrid) May, 2022 – July, 2024 Chrisean Global (Education Support Solutions) Uyo, Nigeria. Accomplishments: • As a Business Development Manager I developed and implemented strategic plans to drive business growth, increase brand visibility, and expand the company's global reach in the education industry, utilizing tools like HubSpot, Salesforce, and Google Analytics to track progress and inform data-driven decisions. • Built and maintained strong relationships with partner institutions, remote/on-site agents, and stakeholders, leveraging communication tools like LinkedIn, email, Meta, and Zoom to foster collaborations, negotiate contracts, and ensure mutually beneficial agreements. Customer Success Manager (hybrid) April, 2023 – June, 2024 PWAN Group (Real Estate) Uyo, Nigeria. Accomplishments: • As a Customer Success Manager, I provided comprehensive support including proactive customer engagement, account management, and ensuring customer satisfaction through telemarketing, cold calling, and warm calling. • I strategized using tools like Salesforce and HubSpot to manage customer information and enhance service delivery. • Additionally, I utilized Zendesk for support ticket management, conducted customer training sessions via Zoom, and facilitated customer onboarding with Intercom to optimize service offerings and foster long-term client relationships. Customer Support Officer (remote) May, 2015 - Feb, 2023 JustBay (FMCG/Logistics) Accra, Ghana. Accomplishments: • Delivered top-tier customer support as a dedicated Customer Support Officer, expertly resolving a high volume of customer inquiries and concerns via phone, email, and chat. • Utilized strong problem-solving skills to address order, inventory, and shipping issues, ensuring timely resolutions and exceeding customer satisfaction targets. • Demonstrated product expertise, providing recommendations and solutions that drove customer loyalty and retention. • Collaborated seamlessly with internal teams to ensure a cohesive customer experience, showcasing my ability to work efficiently and effectively in a fast-paced environment. Digital Engagement Specialist (remote) March, 2021 – February, 2023 Cleaques (eCommerce) Durham, U.S.A Accomplishments: • I managed video uploads and data entry, conducted user function testing, organized meetings, and collaborated effectively with remote teams using tools such as Google Suites, Loom, Vidmate, Adobe Photoshop, and Calendly. • I provided valuable optimization suggestions to enhance website functionality and improve user experience, ensuring seamless content delivery and efficient workflow management. EDUCATION Greggory University, Nigeria Bachelor Of Science (BSc) in Computer Science 2023 CERTIFICATIONS ALX Africa Virtual Assistance Certificate Ongoing Coursera Google Data Analytics Certificate Ongoing Start Innovation Hub Data Analysis In progress Digital Witch Support Community On Demand IT Skills Training April, 2024 Coursera Google Technical Fundamentals Certificate April, 2024 British Council IELTS August, 2012