Ingrid Von Mojello

INGRID VON MOJELLO Executive and General Virtual Assistant-Cagayan de Oro City, Misamis Oriental, Philippines 9000 Summary ●​ Highly organized and detail-oriented virtual assistant with 3 years of experience in administrative support, property management, and customer service. Skilled in managing schedules, coordinating tasks, and delivering exceptional service. Work Experience Executive Assistant – Real Estate Agency (New South Wales) August 2024 to January 2024 (5 months) ●​ Assisted the Senior Property Manager and Business Development Manager in managing 220 rental properties and other tasks such as: ○​ Reviewing applications and reaching out to prospect tenants who submitted their applications via Snug.com ○​ Listing properties online through our advertising software and ensuring the details are all correct to avoid false advertising. ○​ Chasing rent arrears to ensure timely rent payments. ○​ Sending out notices, such as: ■​ Council cleanup ■​ Breach notices ■​ Termination notices ○​ Served as tenant liaison assisting on their concerns such as: ■​ Maintenance issues ■​ Rent payment issues ■​ Lease agreements, lease renewals, and rent increases Maintenance Coordinator – Property Management based in New Jersey November 2022 to November 2024 (2 years) ●​ Handled 29 homeowner’s associations and assisting the Community Manager and Assistant Property Manager in handling maintenance request of homeowners such as: ○​ HVAC maintenance ○​ Gutter cleaning ○​ Plumbing repairs ○​ Pest control ○​ Exterior Maintenance ○​ Coordinate with service vendors in submitting a work order for a property or requesting a quote request. Customer Service Representative – Teleperformance November 2019 to November 2022 (3 years) T-Mobile Postpaid Account ●​ Provide comprehensive customer support for postpaid accounts, addressing inquiries related to billing, payments, plans and phone upgrades. ●​ Consistently achieve high customer satisfaction ratings, consistently receiving 1-2 positive reviews per shift. ●​ Effectively troubleshoot minor technical issues, such as network coverage issues Skills ●​ ●​ ●​ ●​ ●​ ●​ ●​ Tools ●​ ●​ ●​ ●​ Customer Service (Phone, Email and Chat) Property Management (Property Management, Maintenance and Customer Support) Email and calendar management Basic graphic design using Canva Communication Skills Attention to detail Proficiency in software and the ability to easily learn and adapt with new systems Microsoft Office 365 Google Suite Hubspot Property Management related tools: ○​ Vantaca and Buildium ○​ PropertyTree and PropertyMe ○​ Inspection Manager ○​ Bricks and Agent ○​ Snug.com ○​ FLKitOver