Ingrid Ostendorf

Curriculum Vitae Ingrid Ostendorf Personal Information Name: Mailing address: Phone number: E-mail: Date of birth: Place of birth: Nationality: Ostendorf, Ingrid Catharina Carrera 6 #41-108 piso 2 --March 4th of 1993 Rotterdam, The Netherlands Dutch, Colombian Education 2011 –2014: University of Leiden, Leiden The Netherlands. Latin American Studies (English and Spanish multilingual education). Graduation title: Bachelor of Arts. 2013 – 2014: University of Leiden, Leiden The Netherlands. Minor program; International Intercultural Management. Lectures in; World economics, Science of organization, Marketing & Strategy, Globalization, Financial Management, Culture and International Management, Business and Management, International Strategy and leadership. 2012: University de La Plata, La Plata Argentina. Lectures in; Art, Spanish and Politics (Study; Latin American Studies). 2006 – 2011: Emmauscollege, Rotterdam The Netherlands. VWO, Athenaeum, profile; Economy & Society and Culture & Society. Professional Experience 2015- Actual job Commercial agent, Entrepreneur, Barranquilla Colombia. Sale campaign for Dutch electricity company Essent. Tasks: acquire new costumers, sell electricity contracts. 2015 Fullround entertainer, Acttiv, Madrid Spain. Hotel Es Ravells D’or Mallorca Spain. (54 hours a week). Tasks: entertain hotel guests, organize activities during the day (waterbasket, agua gym, bingo, ping pong, darts etc.), anoucing the show of the night, dancing minidisco with the hotel kids. 2014 – 2015: Bilingual agent Outbound, Bilateral, Barranquilla Colombia. Customer service for prepaid company’s sponsored by Tracfone Wireless (40 hours a week). Tasks: employee assistance, examination of calls to guarantee quality and assist in finding the right solution in case of a tedious conversation. 2012 – 2014: Cashiers’ supervisor, Burger King, Rotterdam The Netherlands. Tasks: leadership, coordination, coaching, responsibility for sales, staff support and customer satisfaction. 2009 – 2012: Cashier & Shop assistant, Primark, Rotterdam The Netherlands. Business Courses / Workshops / Additional education 2015: Bilateral, training program 2014: Burger King, Have It Your Way Service Workshop Reports and documents written 2014: Bachelor thesis title: Conversaciones de paz entre gobierno y guerilla en Colombia “The objective of this research is analyzing the various attempts that have taken place since the 1980s to achieve peace with the guerilla movement the FARC. The process of negotiating peace according to the academic debate requires three essential conditions: the concepts of legitimacy, justice and international actors. This analysis refers to these three concepts elaborated by different authors, clarifying that comes to understanding how these three concepts are presented in other cases, and specifically in the case of the FARC.” Link to the thesis: Click Here Languages Dutch: English: Spanish: Native Fluent Fluent Computer Skills Microsoft Office, Translation Tools, Windows & IOS Personal Travelling, drawing, cooking, fitness and swimming.