Inemesit Joy Akpan

 Inemesit Akpan Administrative Virtual Assistant Contact : No 20, Mission Rd,Akwa Ibom : - :- Profile Analytical, energetic, and detail-oriented Highly dynamic Virtual Assistant with 5 years of experience providing exceptional administrative and management support to clients. Adept in multitasking and effectively prioritizing tasks to achieve the best outcomes, Knowledgeable and skilled in document management software and content management systems. Key Skills Customer Service Virtual Assistance Administrative Support Email, Phone and Chat Support Social media Management Appointments Setting and Scheduling Data entry/ Presentation skills Email Management Calendar management. multitasking Content management systems. Key Tools Mojo dialer Zendesk Monday.com . Slack Google Suite Asana Grammarly Canva · Hootsuite · Calendly Google Workspace. Zoom. Trello. Experience Jan 2019—Nov 2023 Administrative Assistant • Just Fragrance Beauty and Spa • Uyo. Successfully manage multiple administrative projects per week. Promptly respond to emails and calls, and manage schedules to assure positive workflow. Served as the first point of contact with regular client interfacing, providing optimal customer service at all times. Handled all aspects of travel arrangements for executives, including researching itineraries, making reservations, and booking flights. Established a connection with more than 3 clients in order to deliver excellent communication and customer service, therefore attaining what each client need on an individual basis. Converted over 100 previously published blogs to PDF for backup needs. Aug 2017—Dec 2018 Online Virtual Assistant • Analogue Shift • Online Performed Administrative support for teams and Executives by keeping daily records of team expenditures. Researched and analyzed a wide range of customer issues and provided solutions accordingly. Served as a reliable and efficient Virtual Assistant for various clients of Analogue Shift. Acted as a "right hand support to executives, answering calls and emails on their behalf with punctuality and professionalism. Assisted 2-3 executives per week with complex tasks incl. calendar management, travel arrangement, meetings scheduling, and project coordination. Prepared a total of 30 presentations in accordance with the guidelines provided by the company. Educational History Virtual Assistant Certification (2022) Institute of Chartered Accountant of Nigeria. (ICAN) In View University of Calabar, Calabar. Bachelor in Accounting Completed in 2015 Technical High School Ordinary level certificate Completed in 2010