Indranil Mukherjee
Senior Windows System Administrator
Over 5 years of experience with Microsoft Active Directory &
unmatched skill for ADFS, PowerShell & Office 365.
Looking for a responsible and challenging position with a
progressive company where my work experience will have
valuable application and utilization with an opportunity for
advancement.
EXPERIENCE
Phone:
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Address:
H-1/9A, Mahavir Enclave,
Bengali Colony,
New Delhi - 110045
Email:
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Accenture India
JULY 2015 - PRESENT
Senior IT Analyst
Current Key Responsibility
Areas
Manage Active Directory, PKI, ADFS & other AD related issues for the client
Prepare training documentation for the team & impart the required training via
classroom sessions
Join meetings with the client to discuss new & improved methods of solving issues
with minimum downtime.
Develop scripts in PowerShell to automate various AD tasks.
Liaising with Microsoft & TAM to remediate issues & develop plans for the
betterment of client’s environment
Interacting with onshore & offshore managers as well as team leads to improve the
troubleshooting methodology & cascade the same within the team.
Coordinating with other teams such as Exchange, SharePoint to solve issues with
minimum intervention from the supervisors.
Managing ITIL tools such as Remedy, Service Now etc.
Managing tools such as Dell Recovery Manager (RMAD), Dell Defender Two Factor
Authentication, AD Manager Plus, Active Role Server, Quest tools etc.
Managing Office 365 migration for the client including SSO setup.
Convergys India Services
Pvt Ltd
MAR 2013 - MAY 2015
Technical Lead (Microsoft Identity Cloud)
Key Responsibility Areas
Dealing with Microsoft Office 365 environment issues
Installation, configuration & troubleshooting Directory Synchronization tool
Troubleshooting conflicts & soft match issues with O365
Planning & deployment of federation servers is single & cross forest environment
Setting up Single Sign On with Office 365 & ADFS
Installation, configuration & troubleshooting of ADFS
Creation of custom claim rules, implementing client access policy
Managing Office 365 using PowerShell
Implementing SSO with third party application such as PingFederate, Shibboleth
etc.
Knowledge of Public Key Infrastructure (Certificates)
Taking escalations & performing Technical Recovery on live support calls when
required.
Creating Relying Parties with O365 & third party application
Troubleshooting the issues related with Windows Directory Services
Checking any issue related with Active Directory like AD Replication, Topology
configuration, DNS issue, Domain Join issue, DCPROMO etc. & fixing them real
time.
Educating the enterprise admins the best practices to maximize their productivity and
minimize the chance of problems
Checking the issue with Kerberos Authentication
Troubleshooting the issue with File Replication Service & Distributed File System
Replication in Windows Server
Checking the issue with DNS name resolution & group policy implementation
Researching for new ways of troubleshooting in my own lab & sharing the relevant
information with Tech Lead & clients.
Knowledge of HYPER-V virtualization & educating admins regarding the best Microsoft
practices.
InterGlobe
Technologies
JULY 2011 - JAN 2013
Quality Evaluator
Key Responsibility Areas
Creating new user accounts & mailboxes
Addition & removal of users from AD groups
Installation of new IT infrastructure such as Desktops, IP phones etc.
Replacement of faulty hardware equipment as & when required
Training new hires & developing training material
Handling escalations & working on Service Requests received from internal users
Managing Active Directory & exchange servers for the company.
Installation of softwares & applications as required by the support teams to work.
Deploying of settings using Group Policy
Maintaining the quality of service & performing audits on periodic basis
EDUCATION
School of Aeronautics
JULY 2006 TO JAN 2010
Aircraft Maintenance Engineering
Raisina Bengali Senior Secondary School
Higher Secondary (12th)
2006
Raisina Bengali Senior Secondary School
2004
Secondary Exam (10th)
SKILLS
CERTIFICATIONS
Knowledge of Networking & Windows Server 2008R2
Programming skills with C/C++, C#, Python, HTML, PHP, CSS, BOOTSTRAP
Strong Knowledge of PowerShell, Azure, Office 365
MCSE Server 2012
Microsoft
06/11/2014 - 06/11/2017
Server Infrastructure
MCSE Azure
Microsoft
26/09/2016
Cloud Platform & Infrastructure
Certified Ethical Hacker
Innobuzz Solutions
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