Inderjeet Singh

Name: INDERJEET SINGH Address: H.NO 23 GREEN CITY PHASE II , RAJPURA Mobile:- E-Mail:- CAREER OBJECTIVE I would like a job where my experience in technical troubleshooting and giving customer support will result in an expanded clientele and a more profitable organization. An increasingly responsible research position in technical support , where proven decision-making and system engineering abilities will be used for improving organizational productivity. CAREER ABSTRACT 6 years of experience in Technical troubleshooting and customer support CORE COMPETENCIES Quick learner and a good team player. Managing performance. Adjustments according to environment and ability to lead team of professionals. Positive Attitude. PROFESSIONAL EXPERIENCE Vertex Infosoft Solutions Pvt Ltd, Mohali Technical Executive Provide technical support to Vessel crew and Office Staff that are using Company Windows based multi User Software, Using the email software Kayako's for communicating. Vertex Infosoft Solutions Pvt. Ltd. Since 2018 Website: https://vertexinfosoft.com/ Company Profile: Vertex make software development for Marine and Oil Industry named “Ship Maintenance & Management System", which includes Automatic Scheduling and Reporting of Maintenance Jobs along with an extensive e-Documentation module and a comprehensive Purchase and Inventory Management System. Designation: Technical Exceutive Project Handled: Marine Management Environment: Windows Server 2012, SMMS, VEMS Team Size: 18 Key Result Areas Working on KAYAKO and SUPPORT PAL ticketing tool to resolve the issues Providing Online and classroom trainings to vessel crew and office staff. Make group policies in Active directory based on User and computer configuration. Managing DHCP Scope and reservation list Creating and modifying mailboxes in office 365 and taking backup in PST. Regular server health checkups which includes(Analyze server logs Monitoring services,Softeare updates, disk space) Part of the 24X7 Network/Support Operations team responsible for Configuration, Support and Problem Resolution. Windows and software instillation done. Accessing the server computers through cloud based infrastructure, Remote desktop connection (RDC) etc. Managing clients through ticketing tool or directly on call to provide them support on various issues related to software. Maintaining the Network on vessel , communication between machines/computers so as to make the proper functioning of software SMMS. Installation and up gradation of software according to the requirement of user. Updating self-help documents for customers and employees so they can try to fix problems themselves. Installing SMMS and configuring with Vessel comunication system Also Monitoring and maintaining computer systems by installing antivirus and updating it regularly Eclerx services ltd, Chandigarh Senior Analyst (8/2014 to 2/2018) Provide technical support to end-users, Also finding the problem and then performing diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools Eclerx services ltd, Chandigarh Since 2014 Website: www.eclerx.com Company Profile: eclerx provides critical business operations services to differnet clients globaly Designation: Senior Analyst Project Handled: Comcast Xfinity service Environment: DesKtop Support/Router/Switches/Home security Team Size: 10 Key Result Areas Communicating with the users electronically to determine the issue. Configuration of router and Modem. Provide desktop support includes(Slow internet speed issue, General hardware issues, General software issues ,Speeding up a slow computer) Sync the home security devices with the home wifi Using techincal manuals and guides to research and find the solutions. Answering customer query related to the product. Provide self help links to the user in respomse to identified difficulties. Understanding customer requirements and analyzing the problems. Informing and providing resolution to the customer by explaining step by step via chat and over the phone. Maintaining the quality results adhering company standard and guidelines. Teaming with others- contribute to team task accomplishment. Handling escalated tickets. Providing product training to new joiners. Updating job knowledge by attending new seminars. Prepare documentation and workflow charts while client visit. Cross-selling to existing customers. Monitoring and maintaining SLA. Diagnosing hardware faults. Logging and keeping records of customer queries. Updating self-help documents for customers and employees so they can try to fix problems themselves. ACADEMIC QUALIFICATIONS Masters in Computer Applications from Chandigarh Engineering College ,Punjab, Punjab Technical University, Punjab in Dec 2011-April 2014 Bachelors in Computer Applications from Adharsh Mahavidyalaya College ,Jodhpur, Jai Narain Vyas University, Jodhpur in Aug 2008- Sep 2010 CERTIFICATIONS/ DIPLOMAS Diploma in Computer Application (DCA-R-1) Aug 2005 -Jan2006 COMPUTER SKILLS Programming Languages: HTML, SQL, PHP ,CSS Platforms: Windows server 2003. Microsoft Office 365 Technial suppport tools: Dropbox, Teamviewer, Grammarly, Kayako’s help desk, AnyDesk, Goole Drive , Power BI