Independence Ighoruona

INDEPENDENCE IGHORUONA Therannex Estate, Sangotedo Ajah, Lagos | --| LinkedIn SUMMARY ● Dedicated Virtual Assistant with a proven track record in offering excellent customer service and administrative support. ● Proficient in Google Workspace and skilled in handling complex tasks. ● Experienced in data analysis and data science, offering a unique blend of technical and interpersonal skills. ● Committed to providing efficient and effective solutions to meet client needs. EDUCATION Delta State Polytechnic Ogwashi-Uku – Delta State, Nigeria HND, Mass Communication WORK EXPERIENCE Customer Service Representative/ Enrollment Specialist Prime Innovation Institute of Technology – Lagos, Nigeria. September 2019 – October 2021 July 2023 - Present Duties and Responsibilities: ● Attend to all enquiries from all platforms i.e. Phone calls, walkins, social media, etc . ● Recommend right courses to prospects and ensure enrollment from those prospects. ● Develop and maintain accurate and up-to-date customer records. ● Ensure social media posts are made and also organize center based periodic boot camps Impact: In my current role I have been able to utilize my skills to ensure an increase in converting prospects to paying customers ( enrolled students), devise more awareness techniques for the center which in turn also improved enrollment and I also recorded an overall increase in the center revenue due to increased enrollment. Product Manager Intern DigiCorpers Capstone project – Ibadan, Nigeria February 2023 - May 2023 Duties and Responsibilities: ● Team lead, ensuring that all team members carry out their duties effectively while still meeting deadlines. ● Carrying out market research and surveys, ensuring relevant information is passed across to team members on time and ensuring product is developed to meet audience and stake holders expectations. ● Collaborate with stakeholders.. Impact: I ensured that the product ( A farming Website: FarmAssist) was developed successfully and met the needs of the intended target audience as well as stakeholders. Sales Representative May 2021 - June 2023 Oke White Clothing – Delta State, Nigeria ● Attend to walk-in customers warmly and answer customer questions in respect to clothing sizes and pricing. ● Use effective sales techniques to ensure customers buy from the brand and also stay informed about current fashion trends and sales promotions. . TRAININGS AND CERTIFICATIONS ● Product Management, NerdZFactory Institute ● Data Analysis Essentials, CISCO Networking Academy ● Diploma in Customer Service, Alison learning ● Virtual Assistant, Alx Africa SKILLS ● ● ● ● Data Analysis Google Workspace Project Coordination Trello And Jira