Ina Cervantes
Virtual Assistant
Hardworking and self-motivated Virtual Assistant with more than 5 years of
experience in handling administrative tasks and various personal assistance
tasks. I produced high-quality results by providing quality work.
Work Experience
Virtual Assistant
Riverside Real Estate | August 2021 - September 2022
Get in touch!
Mobile:-
Email:-
- Perform cold calling duties for the Acquisition Department and set up
meetings between buyers and sellers
- Follow-up collections and make payment agreements with tenants
- Organized a file of 200+ properties using Appfolio, Dropbox, and Adobe
- Assisted potential tenants and set up showings
- Ensuring that the accountant entered the rent payments on a daily basis
- Quickly addressed tenants' maintenance needs and other concerns.
- Decreased the delinquent rent by 66%
- Fill out the application checklist of prospect tenant
- Review tenant's ledger and lease agreement
Research Assistance / Social Media Manager
QueueSimple | February 2021 - July 2022
- Online researched and collected reliable data to fill in the missing
information in the data table
- Maintained and developed a research database
- Transcribing data
- Calendar Scheduling
- Scheduled and published weekly content for 7 international clients
- Managed 5 social media accounts and maintained strong social media
presence across Facebook, Instagram, and LinkedIn
- Created 20+ social media posts per week on various social media platforms
- Used Canva to create compelling visualization that regularly had the
engagement of hundreds of likes, comments, and shares.
Branch Manager
Palawan Pawnshop | June 2016 - April 2021
- Managing day-to-day branch operations
- Updating daily, weekly and monthly reports
- Balance cash drawer at the close of each shift
- Hitting monthly and annual inventory targets and exceeded by 95% in-
- Deliver exceptional customer service through strong communication and
reliable follow through
- Ensures a safe, secure, and legal work environment
- Cater hundreds of local and international remittances daily
- Effectively managed branch for 5 years with fewer shortages and no
anomalies
- Trained and supervised new hires
- Organized customers file and ensured that all documents were in the
correct order
- Makes timely and effective decisions related to sales, personnel, customer,
and operations to continuously improve performance
- Managing difficult situations with customers and providing clients with
information, data, and advice
- Recognized as Best in Compliance Branch in 2020
- Exceeded sales targets by 78% by up-selling auxiliary products
Support Line Officer
Palawan Pawnshop Head Office | April 2021 - January 2022
- Emails to both local and international partners outlining transaction concern
- Deliver outstanding client service through effective communication and
diligent follow-up
- Respond to over 100 questions concerning local and international
remittances
- Cater 120+ branches and processed rapid transactions daily
- Ensured daily operations are effective and error-free
- Serve as Liaison between branches and various departments
- Act as Branch Support for three areas with more than 120 branches
Academic History
Palawan State University
Bachelor of Science in Business Administration
Major in Financial Management-
Jobstart Philippines
April- May 2016
Specializations
Languages Spoken
- Data Entry
- Online Research
- Virtual Assistance
- Administrative Task
- Email Management
- Customer Support
- Social Media Management
- Great communication skills
English and Tagalog
