Imuetinyan Precious

PRECIOUS I M U E T I N YA N (CUSTOMER SERVICE R E P R E S E N T AT I V E ) Edo State, Nigeria. 300104 - |- SKILLS Excellent Customer Service Effective Communication and Organizational Skills OBJECTIVE Dedicated and customer-focused Customer Service Representative with a passion for delivering exceptional service, resolving customer inquiries efficiently, and enhancing customer satisfaction. Adept at handling high-volume interactions, problem-solving, and maintaining a Proficiency in CRM Tools Lead Generation positive customer experience. Seeking an opportunity to contribute my communication skills, product knowledge, and problem-solving abilities to a dynamic team while fostering strong customer relationships and Appointment Settings and Scheduling driving company success. Email Management EXPERIENCE Ability to Multitask Mavnique Organics, Lagos, Nigeria. Ability to Collaborate with Team Problem Solving September 2024 - Present Customer Service Manager Managed complex customer issues effectively. Resolved customer complaints while prioritizing customer Cold Calling/Warm Calling satisfaction and loyalty. Developed strong relationships with key clients, ensuring their needs were meant consistently and promptly. Peejay's Fashion Industry, Edo State, Nigeria. August 2023 - July 2024 Customer Care Representative Assisted call-in customers with questions and orders. Managed high call with exceptional professionalism and efficiency. Enhanced customers satisfaction by promptly addressing inquiries and resolving issues. Watchtower Society of Jehovah’s Witnesses, Nigeria. Administrative Assistant June 2019 - July 2023 Managing Administrative Task Proofreading and Editing Appointment Settings Email Management EDUCATION Eriscel Digital Training Academy Certificate of Completion for Virtual Assistant Training Customer Service Skills, Marketing and Sales Support, Social Media Management, Email and Calendar Management, Communication and Time Management. 2025 Digital Witch Support Community 2024 Certificate in IT Support Customer Service, Project Management Tools, CRM Tools, Telemarketing, Cold/Warm Calling, Appointment Settings and Scheduling, Calendar Management, Lead Generation. Igieduma Grammar School 2012 High School Diploma TECHNOLOGY Dropbox, Microsoft OneDrive, Hubspot, Slacks, Freshdesk, Intercom, Microsoft Teams, Zoom, Word, Excel, PowerPoint, Instagram, Facebook, Google Drive.