Imran Khan

Imran Khan B5-702, Panchsheel Greens 2 Greater Noida. Pin-: 201 009 Mob: -, Email:- Summary: A dynamic multi-domain experienced Product Manager with a successful and consistent track record of achieving high targets, with extensive knowledge of various domains in Product Management like product conceptualization, design & implementation along with in-depth understanding of the user requirements that allows gathering effective customer & business insights by using technology as a catalyst Over 13+ years of experience in VAS/Telecom industry, Knowledge of Jeera, Confluence and Gainsight-Sales Force with Revenue Recognition, Change Control Board (CCB) processes Possess great analysis and problem-solving abilities and have provided innovative solutions to business problems Ability to work with all levels of cross-functional team, responsible for improving business processes and providing value to the functions they support Strong organizational and time-management skills and able to manage multiple priorities in a fast-paced environment Skills: SDLC methodologies and Project Management SQL, My SQL, Learning SAS tool Windows XP and Vista Microsoft Office including Excel, Word, PowerPoint, Access, and Visio Extensive knowledge of Excel and Access EXPERIENCE: Customer Success Manager – mCarbon tech Innovation Pvt. Ltd. Handled clients are Airtel India, Reliance, Aircel, Telenor, Tata Docomo, Vodafone, Ooredo, Smartfren and Airtel Bangladesh Currently handling Airtel India for all the existing products and new opportunity Successfully launched A2 B Party recharge platform in 2020, which is generating 1 CR of daily Topline recharge revenue in Airtel India Successfully launched SIM Swap platform in 2018, which is handling 15 Lac SIM swap request on monthly basis in Airtel India Successfully launched iPCA service, which was serving 2 CR of daily transactions, also achieved 1 CR of topline revenue in 20 Days very after of product launch Successfully managing Loan, EOCN, BOD, RN and OBD platform which is serving 50 MN Loans/300 CR Recovery, 300 MN, 220 MN, 14 MN and 20 Lac transactions respectively on daily basis Campaign Management for iEOCN, iBOD, iRN and CLM platform along with campaign pre/post analysis and campaigns performance Development, implementation, and execution of campaigns for complete customer life cycle including acquisition, retention, cross selling/upselling using campaign management tools. Offer designing and Micro segmentation to achieve revenue target Defining and documenting clear and complete detailed business requirements and functional specifications using the SDLC methodology Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration and Scheduling Appreciation certificate in 2017 for iPCA product Launch for Airtel India Tenure: May 2016 – till date Senior Data Analyst: Slopho Infotech Pvt. Ltd. (Tapfox) Led project teams, internal and external, to achieve project defined milestones and deliverables. Conducted stakeholder Joint Application Design (JAD) interviews and facilitated meetings with project teams. Translated business user concepts and ideas into comprehensive business requirements and design documents. Created project plans in accordance with project management framework standards and procedures. Identified ongoing issues and gaps within project plans, to eliminate implementation issues. Planned, facilitated, and reported on quality assurance testing efforts. Pitched new Ideas, changes to improve customer experience Successfully created/managed database from scratch to define and create effective platform campaigns Tenure: Nov 2015 – Apr 2016 Assistant Manager: Products & Business Development- mCarbon Tech Innovation Pvt. Ltd. Worked with Airtel India, Airtel Bangladesh, Aircel and Reliance for all the products in terms of revenue enhancement, Business development, Product Billing and Product life cycle management also previously worked on CRBT Product for Tata Docomo Successful launched iEOCN, iBOD services, which was serving 300 MN and 220 MN transactions respectively on daily basis Major contribution in EOCN for Airtel India & Bangladesh, Loan Service for Airtel India & Bangladesh, Reliance, Aircel Responsible for improving revenue and overall quality of service, also responsible for product billing, data reconciliation Also worked for CRBT business and directly interacted with Operator & their Technology partners (On Mobile, Huawei etc), OBD Vendors (One 97, Voice Gate etc) & Content Partner (Hungama, Techzone, Unisys etc) Data mining and analysis on daily, weekly, and monthly basis for KPI monitoring and invoicing Successfully handled CRBT platform and achieved highest revenue amongst all the circles Star Project Award in 2015 for EOCN product Launch for Airtel India Tenure: Sep 2012 – Oct 2015 Senior Executive – Hungama Digital Media Pvt. Ltd. Planning and management of CRBT business for Reliance UP Hub, responsible to meet desired targets of Hungama and Clients Promotion placement on OBD, IBD, IVR, USSD, PCN, and CID Monitoring and management of promotions, revenues Successfully managed CRBT up selling and placement on all the interfaces with 98% share from 6% Got 200% increment within 6 Months, among the achievers Tenure: Nov 2010 – Sep 2012 E-top coordinator - Vodafone Essar Company (Payroll of Apex Services) Handled a Team of Mapping Cell Project for E-top alignment Monitoring of all type of MIS like activation trend, recharge Outlet, activation outlet Successfully served 3,200 outlet feeds in 3 months with help of 4 members team Tenure: Jun 2009 – Nov 2010 Team Leader – Reliance Communication (Payroll of EBS) Managed VAS Process (CRBT selling), Pre to Post Migration, CAF Management, Grace Management, BNC (Bill Not Receive) Responsible for team management and floor discipline Monitoring of Daily, Weekly and Monthly MIS Successfully managed a team of 200 sales executive for CRBT up selling, successfully managed Reliance GSM launch and CAF management within 3 months with 500 team members Tenure: Nov 2006 – Jun 2009 EDUCATIONAL QUALIFICATION: B.A (from Kanpur University) Intermediate from UP Board High School from UP Board CERTIFICATION: Essential Management Skills from International Business Management Institute (IBMI) Strategy and Operations from International Business Management Institute (IBMI) PERSONAL PROFILE: Date of birth: 12th November 1986 Sex: Male Marital Status: Married Hobbies: Listening to soft music and Driving Place: Delhi Imran Khan