Imoh Anulika Emmanuella Nneamaka

Ella Imoh -| https://www.linkedin.com/in/ellaimoh/ Customer Support | Virtual Assistant SUMMARY Dynamic and results-driven Customer Service and Administrative Support professional with over seven years of diverse experience across customer relations, virtual assistance, and administration. Highly adept at optimizing customer interactions through personalized support, proactive problemsolving, and in-depth product knowledge. Proven track record of fostering team collaboration, enhancing customer satisfaction, and streamlining operations through technology-driven solutions. Exceptional communication, organizational skills, and adaptability in fast-paced environments, consistently delivering top-notch support that strengthens client relationships and drives organizational efficiency. PROFICIENCIES & TECH SKILLS - Customer Service & Support - Calendar & Project Management - Data Entry & Documentation - CRM & Database Management - Social Media & Marketing Support - Effective Communication & ProblemSolving - CRM Tools: Salesforce, HubSpot - Project Management: ClickUp, Trello - Productivity: Microsoft Office, Google Workspace - Marketing & Content Creation: Canva, Klaviyo LANGUAGE: English – Advance EDUCATION Diploma – Food Science EXPERIENCE Customer Support Specialist TeamBeaut | Remote | March 2024 – October 2024 - Delivered timely, accurate assistance across multiple channels (phone, email, chat, social media), resolving customer inquiries and issues with precision and empathy. - Built robust customer relationships by tailoring solutions to individual needs, ensuring satisfaction and retention. - Served as a trusted product expert, providing strategic insights and guidance for optimal product utilization. - Collected and analyzed client feedback, contributing to service improvements and operational efficiencies. Virtual Assistant LifePosts | Remote | September 2022 – December 2023 - Facilitated seamless communication and coordination through calendar management, travel arrangements, and scheduling support. - Conducted research, data compilation, and document organization, enhancing workflow efficiency and resource accessibility. - Supported social media and marketing efforts, increasing brand presence and engagement across platforms. - Managed databases and CRM updates, maintaining data accuracy and supporting client and team interactions. Customer Service Representative Hormona | Remote | October 2021 – July 2022 - Addressed a high volume of customer emails with professionalism, delivering clear and empathetic communication. - Prioritized critical issues, escalating urgent concerns for immediate attention to maintain service standards. - Documented interactions meticulously, maintaining comprehensive case records and ensuring thorough follow-up. - Identified opportunities for system improvements, contributing to enhanced self-service options and knowledge base updates. Virtual Assistant Cruxy | Remote | November 2020 – October 2021 - Managed back-end systems, including data entry, file organization, and metrics reporting, streamlining data accuracy and accessibility. - Supported community events by coordinating logistics, deploying communications, and assisting with in-event management. - Created content and promotional materials using Canva, supporting brand consistency and community engagement. - Monitored inbound communication channels, providing light customer service responses and maintaining member satisfaction. Customer Service Representative KinsJay Logistics | On-site | July 2017 – August 2020 - Delivered rapid issue resolution for customer inquiries, boosting satisfaction and product comprehension. - Collaborated with cross-functional teams to resolve escalated cases, enhancing customer experience. - Educated users on product features, reducing recurring issues and improving usability. - Maintained detailed records for smooth follow-up and quality assurance.