Immaculate Kadikiny

Immaculate Akoth Kadikiny P.O Box-, Nairobi Tel: - Email:-Personal Statement An administrative support professional with over twelve years of office management experience. I am adept at working in fast-paced environments that demand strong organizational and office management skills. I’m committed to exceptional customer service and driven by challenges, with the ability to independently plan and manage diverse customer relationships. More so, I am accustomed to fast-paced, high-pressured positions, demonstrated ability to set priorities deliver qualitative output, prioritize multiple tasks, meet deadlines, and provide quality service. My goal is to secure a position in administration where my competences will be utilized in performing my roles and achieving the organization’s objectives.                                                            Education Background Master of Business Administration (MBA) – University of Nairobi:- Bachelor of Science in Human Resource Management – Moi University; 2012 to 2015 Diploma 1 in Business Management (ABE) - Cornerstone Training Institute; 2009. Diploma 1 in Human Resource Management (ICM) – Rhemax College; 2007 Diploma in Secretarial and Administration – Nairobi Institute of Business Studies (NIBS); 2003 to 2004 Kenya Certificate of Secondary Education- Lwak Girls High School; 1997 to 2000. Key Skill and Competencies Administration Skills: Experienced in managing administrative functions for example handling emails and telephone calls, organizing meetings for the boss, ensuring the smooth running of office operations and ensuring that office equipment is well maintained or handled. Front Office Management: Well versed with receiving and directing visitors to the respective persons. Customer Relations: Expert in customer relations having successfully managed client expectations by understanding their needs, meeting them and applying professionalism. Office Management: Acquired skills in general office administration duties for example; interacting with clients, ensuring the proper filing of office documents. Relationship Management: Capacity to build trust and rapport with clients, understanding their business and their needs, and is available to their clients at all times. Communication skills: Excellent communication skills with the ability to relate with all the staff working in the department and taking time to listen to staff enquiries, complaints and identifying their needs. ICT competence: Skilled in navigating the MS suite, the Internet and Emails. Work History Secretary University of Nairobi – Directorate of Corporate Affairs: May 2020 to Date              Duties and Responsibilities Providing high level administrative support Attending meetings and drafting minutes and reports Facilitating smooth communications with co-workers and external clients Maintaining the Director’s diary Scheduling and confirming meetings, reserving meeting rooms and organizing briefing materials Maintaining office petty cash Planning and managing travel schedules, booking flights, transfers and accommodation Serving as first point of contact to the Department ensuring that all queries and requests are dealt with promptly Secretary University of Nairobi – Meteorology Department; December 2019 to April 2020              Duties and Responsibilities Providing high level administrative support Attending meetings and drafting minutes and reports Facilitating smooth communications among the Chairman, co-workers and external clients Maintaining the Chairman’s diary Scheduling and confirming meetings, reserving meeting rooms and organizing briefing materials Planning and managing travel schedules, booking flights, transfers and accommodation Serving as first point of contact to the Meteorology Department ensuring that all queries and requests are dealt with promptly Secretary University of Nairobi – Centre for Self-Sponsored Programmes (CESSP); March 2015 to November 2019         Duties and Responsibilities Offered secretarial support, correspondence support, mail handling, scanning, binding, filing, archiving and retrieval of information while ensuring confidentiality. Organized General Manager’s Diary, setting reminders and booked appointment for meetings. Made Travel arrangements and organized accommodation for the Director. Attended meetings and took minutes. Sorted out and compiled files and ensured they were up to date. Typed and edited management reports for the Director. Stored Petty Cash and general book keeping. Acted as a liaison between Director’s office and other departments in the Centre. Ensuring compliance with QMS procedures on management of records and documents on routine matters A member of CESSP environmental committee and performance contracting committee   Secretary University of Nairobi Enterprises and Service (UNES) Ltd; May 2012 to February 2015 Duties and Responsibilities Managed the Managing Director’s diary Received and directed visitors. Answered both internal and external queries. Channeled telephone calls to different departments in the organization. Ensured all members were served to their satisfaction. Arranged meetings and conferences including preparing agendas and meetings. Offered secretarial and correspondence support, mail handling, filing archiving and retrieval of information whilst ensuring confidentiality. Served as a liaison between departments to ensure a manageable flow of work. Ensured compliance with QMS procedures on management of records and documents on routine matters Facilitated general office organization and cleanliness.  Secretary University of Nairobi – Pre-clinical Departments; October 2010 to April 2012 Duties and Responsibilities Received incoming phone calls and directed callers as necessary Ensured visitors were courteously received, served and directed Maintained an up-to-date events and activities diary Handled Students enquiries on admission, registration and examinations Analyzed applicants data for selection of module II students Handled and accounted for office petty cash Handled correspondences Ensured safe, accurate, accessible and readily retrievable storage of records and documents. Ensured availability of all materials, equipment and apparatus needed for smooth functioning of the Associate Dean’s working station Maintained accurate and up dated inventory of all assets in the Associate Dean’s office Personal Assistant to the Directors Kenafric Industries Limited; February 2007 to September 2010 Received, sorted, registered and distributed incoming and outgoing mail Prepared routine correspondences Maintained an effective filing system Facilitated Departmental operations and meetings Did online research on various topics and give a report to management on the same Prepared travel arrangements for directors and managers including hotel bookings Took minutes during meetings Interviewed and selected administration staff Handled trademark registrations and related issues Handled counterfeit matters for the organization Handled visa and passport applications for the directors and managers Maintained directors’ diaries Past Experience Secretary; Catalyst Chemicals Ltd, August 2004 to January 2007- Maintained the Managing Director’s diary, office files, received and channeled telephone calls and emails and carried out general office duties.                                                            Referees Referee 1 Prof. Julius Ogeng’o DVC (Academic Affairs) and Former Director, Centre for Self-Sponsored Programmes (CESSP) University of Nairobi Tel: - Email:-Referee 2 Ms. Jane Kerama Personal Assistant to the Managing Director University of Nairobi Enterprises and Services (UNES) Ltd Tel: - Email:- Referee 3 Mrs. Elizabeth B. Achieng Administrative Manager, Catalyst Chemicals Ltd Tel: - Email:-