Immaculata Eneghalu

ENEGHALU IMMACULATA CHIDINMA-ADMINISTRATIVE VIRTUAL ASSISTANCE-- Linked in- https://www.linkedin.com/in/iloh-chidinma-a177722b9/ Remotely EMAIL MANAGEMENT | CALENDAR MANAGEMENT | CUSTOMER SUPPORT ● Administrative assistance with over 2 years of experience in providing high-level support and enhancing productivity in remote environments. ● Excellent in email management, calendar coordination, and research ● Effective positive customer experiences through effective communication and excellent phone etiquette WORK EXPERIENCE Administrative assistance Aug.2014- date. Nma business enterprise Remote ● Provide high level of assistance support in Email management, calendar management and research ● Enhanced the companies productivity by improving email managing processes reducing clutters by over 40% ● Ability to manage the administrative calendar, distinguishing time for specific functions ● Handles and maintains over 1,000 records in the company database ● Managed 50+ emails daily, ensuring a 95% response rate within 24 hours, improving client satisfaction and communication flow. ● Conducts web research on industry trends, compiling findings into reports that increased project efficiency by 15%. Customer support Representative 2024 Isaac wheigar Wesleyan school Remote Jan 2022- July ● Handled over 100 customer inquiries daily, achieving a 90% resolution rate on first contact, significantly enhancing customer satisfaction and support. ● Ensure a positive customer experience through clear communication and excellent phone etiquette ● Maintained detailed records of customer interactions, leading to improved service strategies and a 20% decrease in repeat issues through diligent data management SKILLS ● ● ● ● ● ● ● ● Excellent Communication Skills Customer Support Expertise Data Entry and Management Problem-Solving Abilities Web Research Proficiency Email Management Clerical Skills Attention to Detail EDUCATION/CERTIFICATION Nnamdi Azikiwe University Awka B ed Early Childhood and Primary Education Studies ALX AFRICA ALX Virtual Assistance Training