Immaculata Chinwendu Alilonu

Immaculata Chinwendu Alilonu Administrative Assistant | Customer Service | Virtual Assistant ​ ​ ​ PROFESSIONAL SUMMARY​ Customer-focused Administrative and Customer Support Specialist with 6+ years of experience managing client relationships, coordinating operations, and driving revenue growth. Skilled in CRM systems (Salesforce, Zendesk, HubSpot) and experienced in remote support across email, live chat, and phone. Known for high conversion rates, efficiency in fast-paced environments, and delivering exceptional client experiences. Open to fully remote roles with global teams and flexible schedules. WORK EXPERIENCE​ Call Center Representative, Studio Charrette (Remote)​ Mar 2024 -Sept 2025 ●​ Converted 97% of sales and service inquiries, exceeding booking expectations by 12% ●​ Scheduled and coordinated service dispatch for 50+ customers daily in a high-volume environment ●​ Generated $12K+ additional monthly revenue through effective upselling across inbound and outbound channels ●​ Coordinated communication between customers and technicians to ensure timely and efficient service delivery ●​ Maintained high performance while working remotely, ensuring timely communication, task management, and service delivery across distributed teams Customer Service Representative(Service Desk), Galaxy Backbone Ltd (Hybrid) Jan 2023-Feb 2024 ●​ Served as primary liaison between clients and internal teams, coordinating meetings and fostering strong client satisfaction and trust ●​ Supported 100+ clients daily via phone, email, and in-person communication, consistently leading the team in message volume ●​ Managed multiple clients and projects simultaneously, clearly communicating requirements, goals, and timelines while ensuring on-time delivery of all deliverables ●​ Collaborated with cross-functional teams to ensure quality assurance and alignment with client goals ●​ Resolved customer inquiries and technical issues efficiently, maintaining high satisfaction levels and quick response times E-Commerce Coordinator, Functional Limited (Remote, Part-Time) Aug 2021 - Nov 2022 ●​ Built 10+ digital marketplaces per week on Shopify and Square, consistently leading the team in weekly website launches ●​ Fostered strong client relationships through regular meetings, email, and phone correspondence ●​ Developed and executed digital marketing, communication, and campaign strategies tailored to client needs ●​ Managed 35+ deals simultaneously in HubSpot while ensuring accurate account tracking ●​ Trained clients on digital and traditional advertising, SEO fundamentals, data insights, and technical platform configuration Administrator and Front Desk Associate, 12th City Real Estate Mar 2019 - Apr 2021 ●​ Engaged customers through on-site property showings ●​ Facilitated communication between clients and third-party stakeholders, including property management ●​ Organized digital and physical files, ensuring secure handling of sensitive legal and personal information ●​ Increased operational efficiency by booking and confirming showings and promptly relaying messages via HubSpot database system CORE SKILLS & COMPETENCIES ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Administrative & Virtual Assistant Skills Calendar management (Calendly) Email & document management Data entry (50–70+ WPM) Tools & Software Google Workspace, Microsoft Office HubSpot, Salesforce, Zendesk Slack, Zoom, Notion, Monday.com Customer Support Live chat, email, phone support CRM management Conflict resolution EDUCATION​ Bachelor of Science in Biology Cross River University of Technology Data Entry Certification Accountinghub (Online Course)